Kathryn Collins
KEY WEST,Florida
Summary
Dynamic and results-oriented professional with experience in guest services and front desk management, notably at Opal Key Resort & Marina. Excelled in problem-solving and customer service, ensuring seamless guest experiences and fostering strong relationships. Skilled in cash handling and effective communication, consistently receiving positive feedback and referrals from satisfied clients.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Opal Key Resort & Marina
05.2022 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
Babysitter
Key West Childcare
05.2018 - 01.2019
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
No Degree - Marketing
Florida Atlantic University
Boca Raton, FL05.2027
High School Diploma -
Key West High School
Key West, FL05.2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Listening Skills
- Front Desk Management
Timeline
Front Desk Agent
Opal Key Resort & Marina
05.2022 - 01.2023
Babysitter
Key West Childcare
05.2018 - 01.2019
No Degree - Marketing
Florida Atlantic University
High School Diploma -
Key West High School
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