Kathryn Decker
Adairsville,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
Total Wine & More
Estero, FL
02.2022 - 06.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Store Manager
Sperry
Fort Myers, FL
10.2022 - 02.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Manager
Kirkland’s
Mount Juliet, TN
11.2019 - 07.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Swim Instructor/ Lifeguard
Sports Village Fitness
Lebanon, TN
05.2016 - 09.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
- Helped students of different abilities levels boost health with skill-adjusted classes.
- Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
Education
High School Diploma - Health Sciences
Wilson Central High School
Lebanon, TN05.2019
Skills
- Focus and Follow-Through
- Originality and Creativity
- Coaching and Mentoring
- Policy Development and Enforcement
- Pricing and Markdowns
- Store Opening and Closing
- Marketing and Promotions
- Customer Service
- Goals and Performance
Timeline
Assistant Store Manager
Sperry
10.2022 - 02.2023
Sales Associate
Total Wine & More
02.2022 - 06.2024
Assistant Manager
Kirkland’s
11.2019 - 07.2022
Swim Instructor/ Lifeguard
Sports Village Fitness
05.2016 - 09.2019
High School Diploma - Health Sciences
Wilson Central High School