- Experimenting with different creative mediums, like Canva to expand skills and techniques
- Self-driven professional development through online courses to learn in-demand skills
- Creative writing, applicable to both personal and professional projects
Kathryn de Grasse
Clearwater
Summary
Adaptable professional offering a strong blend of team management, event coordination, and client support experience. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Lead Bookseller/Manager
Barnes & Noble
Clearwater, FL
04.2022 - Current
- Supervise daily operations, ensuring optimal customer service and efficient workflow.
- Arrange local author signing campaigns that increase store visibility and relations in the community.
- Maintain up-to-date knowledge of industry trends, enhancing customer recommendations and experiences.
- Enhance customer satisfaction by providing personalized book recommendations and maintaining an organized store environment.
- Collaborate with other team members to develop creative promotions that drove foot traffic and increased sales.
Client Service Coordinator
The ChannelPro Network
Remote Position
09.2019 - 01.2022
- Provided excellent customer service and support to clients, ensuring their satisfaction with the services provided.
- Coordinated events such as live conferences, meetings, and webinars, making sure all necessary preparations were made beforehand.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Administrative Assistant
ABC Solutions
Clearwater, FL
05.2019 - 09.2019
- Coordinated office activities to enhance workflow and ensure seamless operations.
- Implemented process improvements that increased administrative efficiency and reduced turnaround time on projects.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Arts (B.A.) - English Literature
Florida Atlantic University
Boca Raton, FL, USSkills
- Client relationship building
- Inter-department collaboration
- Customer support
- Managing operations and efficiency
- Social media promotion
- Adaptable and flexible
Interests
Timeline
Lead Bookseller/Manager
Barnes & Noble
04.2022 - Current
Client Service Coordinator
The ChannelPro Network
09.2019 - 01.2022
Administrative Assistant
ABC Solutions
05.2019 - 09.2019
Bachelor of Arts (B.A.) - English Literature
Florida Atlantic University