Kathryn Dicesare

RESPONSIBILITIES

• Weekly PNL Reviews

• In-Store Leadership Agenda Approval

• Panel Interviews for Shift Managers, AMs, and GMs

• Hiring and Firing of Salaried Management

• Weekly Snapshot Reports conducted on all reporting units

• Coaching and development of Salaried Managers

• Weekly PNL Coaching

• Unit-Level Labor Schedule Approval Monthly Unit-Level Salaried Management Schedule

• Approval GM-Level Management Development Plans

• Development of a Certified Training Center and CTGM

• Management Training Schedules

• Weekly Ops Meetings/Calls

• Weekly District Rollups/Recaps

• Servsafe or other food safety certification management – maintain certification and proctor certification of restaurant team members

• Championing standards of the brand

• Maintaining a culture of Employee Development and Appreciation within the District

• Serves food and beverage to guests according to guest orders and/or banquet menus
• Maintains knowledge of menu items and all other offerings
• Maintains appearance and cleanliness of food service areas during event
• Replenishes food and beverage product
• Adheres to all alcohol service polices and safe drinking guidelines including checking guests’ identification

• (provided temporary support for an employee on a leave)
• Screened and filtered incoming calls and took accurate messages
• Greeted and directed clients, employees and guests, as appropriate
• Coordinated, monitored and maintained the scheduling of conference rooms
• Processed incoming and outgoing mail
• Monitored, screened and filtered incoming faxes, handled or redirected them to the appropriate person
• Assisted with document production, binders and documents
• Photocopied and mailed documents as needed
• Provided a high level of proactive support to office staff with ad-hoc projects and duties

• Highly skilled in providing a timely, efficient, and considerate customer service
• Well-versed in collecting payments for customer purchases
• Competent at making change and keeping an accurate till
• Proven ability to operate cash register and manage drawer
• Demonstrated ability to respond and resolve customer’s requests and concerns
• Able to assist customers with purchases and answers product related questions
• Experienced in displaying and restocking merchandise
• Ability to develop long-term rapport with customers to ensure repeat business
• Hiring and training all new employees and reviewing benefits

• Responsible for gathering, managing and disseminating information in a busy firm for seven attorneys
• Performed office tasks, such as filing and maintaining records, copying documents, scheduling depositions and answering general questions for clients
• Responsible for keeping record of appearances in court, and for scheduling meetings
• Managed attorneys calendar litigation deadlines
• Kept calendars and record of supplies inventory for the office