Kathryn Draveling
Citrus Springs,FL
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Excel in high-pressure environments, significantly improving service efficiency and team productivity.
Overview
12
12
years of professional experience
Work History
Waitress
Crackers Bar & Grill
06.2021 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier, Manager of Drive Up and Go
Safeway/Albertson
06.2016 - 04.2021
- Managed team of 36+ cashiers, baggers and DUG employees with highest sales volume in state of Washington.
- Increased customer satisfaction by efficiently managing transactions and addressing customer concerns. Resolved escalated customer complaints in a professional manner.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies.
Security Officer Training Coordinator
Securitas Security Services
10.2012 - 02.2016
- Maintained accurate records of employee participation in training events for up 150 officers. Entered data, generated reports, and produced tracking documents.
- Coordinated logistics for training events, securing necessary equipment, and managing participant registration.
- Selected, developed and delivered classroom and training materials to meet program needs.
- Partnered with external vendors to source specialized training content or services when required.
Education
Associate of Arts -
Green River Community College
Auburn, WALandscape Design
Edmonds Community College
Lynnwood, WASkills
- Hospitality service expertise
- Strong multitasking and organization
- Payment Processing
- Service prioritization
- Team Collaboration
Timeline
Waitress
Crackers Bar & Grill
06.2021 - 06.2024
Cashier, Manager of Drive Up and Go
Safeway/Albertson
06.2016 - 04.2021
Security Officer Training Coordinator
Securitas Security Services
10.2012 - 02.2016
Associate of Arts -
Green River Community College
Landscape Design
Edmonds Community College
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