Kathryn Dubites
Fairfield,PA
Summary
Motivated and detail-oriented professional skilled in client support, office administration, and project coordination. Skilled in coordinating teams, streamlining processes, and handling multiple priorities with accuracy. Tech-savvy and adaptable, with strong communication skills and a commitment to contributing to collaborative work environments
Overview
8
8
years of professional experience
Work History
Client Relations Manager
Antietam Law Group
Hagerstown, MD
10.2024 - Current
- Served as the primary point of contact for clients, ensuring timely communication and professional service
- Resolved client concerns quickly and professionally to ensure satisfaction and trust
- Handled digital filing systems, data entry, and maintained accurate databases
- Handled sensitive client information with a high level of confidentiality and discretion
- Scheduled and coordinated client meetings, managing calendars and deadlines
- Drafted, reviewed, and proofed professional documents and correspondence with a high level of accuracy
Front End Manager
Lowe's Home Improvement
Waynesboro, PA
05.2021 - 10.2024
- Conducted performance evaluations and provided feedback to improve employee growth and service quality
- Trained and supported forty-five staff members to meet customer service and sales goals on the front end
- Managed cash handling procedures and financial accuracy for up to $20,000+ in daily transactions.
- Directed daily front end operations including checkout, customer service desk, and cash office
- Resolved escalated customer concerns with professionalism, focusing on satisfaction and retention
Childcare Assistant
Liberty Mountain Resort
Fairfield, PA
12.2017 - 01.2020
- Communicated with parents and instructors about schedules, safety, and progress
- Handled intake forms and assisted parents with service payments and registrations
- Assisted with ski equipment setup and returns, keeping track of gear and personal
- Supervised approximately 70 kids between ages 5 to 10
Education
Diploma - undefined
Fairfield Area Highschool
Fairfield, PA05.2021
Skills
- Customer service & Client relations
- Administrative & Clerical support
- Scheduling & Calendar management
- Confidentiality and discretion
- Adaptability and willingness to learn
- Cash handling & Financial accuracy
Timeline
Client Relations Manager
Antietam Law Group
10.2024 - Current
Front End Manager
Lowe's Home Improvement
05.2021 - 10.2024
Childcare Assistant
Liberty Mountain Resort
12.2017 - 01.2020
Diploma - undefined
Fairfield Area Highschool