Kathryn Dubites

- Drafted and filed probate, estate administration, and trust documents including petitions, inventories, accountings, and notices.

- Communicated with grieving families, financial institutions, Register of Will’s, and Oprhans’ Court with professionalism and empathy.

-Processed estate bills, tracked receipts, and assisted with disbursement preparation.

- Managed attorney calendars, court deadlines, and client appointments.

• Served as the primary point of contact for clients, ensuring timely communication and professional service
• Resolved client concerns quickly and professionally to ensure satisfaction and trust
• Handled digital filing systems, data entry, and maintained accurate databases
• Handled sensitive client information with a high level of confidentiality and discretion
• Scheduled and coordinated client meetings, managing calendars and deadlines
• Drafted, reviewed, and proofed professional documents and correspondence with a high level of accuracy

• Conducted performance evaluations and provided feedback to improve employee growth and service quality
• Supervised, trained, and scheduled a team of 15–30 associates to ensure coverage, performance, and customer satisfaction
• Managed cash office procedures including drawers, deposits, refunds, and audit compliance.
• Directed daily front end operations including checkout, customer service desk, and cash office
• Resolved escalated customer concerns with professionalism, focusing on satisfaction and retention

• Communicated with parents and instructors about schedules, safety, and progress
• Handled intake forms and assisted parents with service payments and registrations
• Assisted with ski equipment setup and returns, keeping track of gear and personal
• Supervised approximately 70 kids between ages 5 to 10