KATHRYN DUNDA
Knoxville,TN
Overview
2
2
years of professional experience
Work History
Teaching Assistant Volunteer
Knox County Schools- Amherst Elementary
09.2024 - Current
- Assisted in curriculum development, resulting in more engaging course materials and improved student outcomes
- Provided one-on-one and group support to elementary students with various learning disabilities, autism, and other developmental challenges
- Assisted the lead teacher in developing and implementing individualized education plans (IEPs) tailored to the needs of the students
- Assisted with classroom management, ensuring a structured and calm environment conducive to learning
Server
Burtons Bar and Grille
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Office Assistant
University of Tennessee Housing
09.2022 - Current
- Provided front desk duties by greeting customers, verifying residency, answering questions, and managing payments or maintenance requests
- Collaborated with the team to troubleshoot and find solutions regarding maintenance issues
- Willing to work the overnight shifts or stay late when extra help was needed
Server/Bar Back
Pawn Run Bar and Kitchen
05.2023 - 06.2024
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Therapeutic Recreation - Pre-Dental Track
University of Tennessee
Knoxville, TN11.2024
Skills
- Outstanding Customer Service
- Time Management
- Problem-Solving
- Verbal and Written Communication
- Patience
- Behavior Management
Activities
- University of Tennessee Women's Rowing
- University of Tennessee, FUTURE Mentor
- KidServe
- Gaithersburg Hub
- Rainbow Place Homeless Shelter
- Tennessee School for the Deaf
Languages
American Sign Language
Professional Working
Timeline
Teaching Assistant Volunteer
Knox County Schools- Amherst Elementary
09.2024 - Current
Server
Burtons Bar and Grille
12.2023 - Current
Server/Bar Back
Pawn Run Bar and Kitchen
05.2023 - 06.2024
Office Assistant
University of Tennessee Housing
09.2022 - Current
Therapeutic Recreation - Pre-Dental Track
University of Tennessee
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