Kathryn Eubanks
Lacey,WA
Summary
Adept at enhancing patient satisfaction and streamlining clinic operations, leveraging expertise in clinical documentation and patient scheduling at Mary Bridge Children to significantly improve efficiency. Strong customer service skills and ability to operate medical equipment have been pivotal in providing high-quality care. Recognized as a reliable teamwork and meticulous attention to detail, consistently contribute to a positive and efficient workplace environment. Hardworking Lead Medical Assistant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Mary Bridge Children
10.2018 - 07.2024
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Contributed to a safe environment by adhering to strict infection control protocols at all times.
- Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Improved clinic organization through diligent inventory management and supply ordering.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
Medical Receptionist
MultiCare
05.2017 - 07.2024
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for multi-provider medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Assistant
Kaiser Permanente
10.2018 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant Extern
Kaiser Permanente
08.2018 - 09.2018
- Greet patients
- Assisting patients/families
- Scheduling appointments
- Maintaining multiple Doctors schedule
- Experience with Epic
- Prepared lab specimens for diagnostic evaluation.
- Room patient to see provider.
- Making sure clinic tools be sent for sterilization.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced wait times by promptly preparing examination rooms for incoming patients.
- Demonstrated strong attention to detail when documenting patient information, ensuring accurate and complete records for use by healthcare providers.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Obtained client medical history, medication information, symptoms, and allergies.
Receptionist/Insurance
Carolina Diabetes & Kidney Center
01.2015 - 10.2016
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Field Merchandiser
TNG Merchandising
11.2013 - 09.2014
- Keep areas neat while working and return items to correct locations following demonstrations.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Stock shelves with products.
- Maintained accurate records of promotional events and customer interactions.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Developed creative displays and signage to draw customers to products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Reset Merchandiser
Rmsi Retail Merchandising
01.2013 - 09.2013
- Built fixtures according to plan to effectively display new store merchandise.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Expedited completion of reset projects through meticulous organization and prioritization of tasks.
- Increased customer satisfaction through diligent attention to detail in display arrangement and stocking practices.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
Merchandiser
L&R Distributors
05.2012 - 01.2013
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Cashier/Presentation Team Member/Customer Service
Target
10.2008 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Applied Science - Nursing
Olympic College
Bremerton, WACertification - Medical Assisting
Charter College
Lacey, WA09.2018
Seneca Valley High School
Germantown, MD06.2007
Skills
- Patient Scheduling
- Clinical Documentation
- Electronic Health Records
- Reliable team player
- Medical Equipment Operation
- Payment Collection
- Sterile technique
- Medical Terminology
- Customer Service
- Data Entry
- Appointment Setting
- Medical terminology knowledge
- Insurance Verification and Billing
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Medical Assistant
Mary Bridge Children
10.2018 - 07.2024
Medical Assistant
Kaiser Permanente
10.2018 - 07.2019
Medical Assistant Extern
Kaiser Permanente
08.2018 - 09.2018
Medical Receptionist
MultiCare
05.2017 - 07.2024
Receptionist/Insurance
Carolina Diabetes & Kidney Center
01.2015 - 10.2016
Field Merchandiser
TNG Merchandising
11.2013 - 09.2014
Reset Merchandiser
Rmsi Retail Merchandising
01.2013 - 09.2013
Merchandiser
L&R Distributors
05.2012 - 01.2013
Cashier/Presentation Team Member/Customer Service
Target
10.2008 - 05.2012
Associate of Applied Science - Nursing
Olympic College
Certification - Medical Assisting
Charter College
Seneca Valley High School
- CMA - Certified Medical Assistant
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