Kathryn Faulkner
Lipan,Texas
Summary
Sales and customer service professional with substantial experience in providing exceptional support and resolving issues efficiently. Recognized in having strong interpersonal skills and ability to adapt to change, and ensuring consistent customer satisfaction. Disciplined candidate eager to utilize strong math and analytical skills. Skilled in data entry, invoice processing and accounting software. Strong attention to detail and committed to meeting tight deadlines.
Overview
6
6
years of professional experience
Work History
Sales, Accounting, and Customer Service
Wolfe Nursery Direct
09.2020 - Current
- Managed a high volume of inbound calls.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Processed payments and documents such as invoices, creating customer accounts and statements.
- Handled day-to-day accounting processes.
- Input financial data and produced reports using Quickbooks, Growpoint and Excel.
Sales Associate and Customer Service
Stuart Nursery
02.2020 - 09.2020
- Boosted productivity by training new staff in proper handling, care, and maintenance of various plant species.
- Provided expert guidance to clients regarding plant selection, placement, care, and maintenance requirements.
- Increased overall plant health by monitoring for pests and diseases, promptly addressing any concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions and maintained sales and payments records accurately.
Intern/Ranch Hand
10X Buck Ranch
05.2019 - 08.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to senior administrator.
- Sorted and organize data/reports.
- Cared for Whitetail deer by feeding, watering, vaccinating and assisting with birthing.
- Gained hands-on experience.
Receptionist
Hydraulics of Texas
06.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Examined, categorized, and sorted incoming documents.
Education
Bachelor of Science - Wildlife, Sustainability and Ecosystem Sciences
Tarleton State University
Stephenville, TX12.2019
Skills
- Customer Service
- Multitasking Abilities
- Microsoft Excel
- QuickBooks knowledge
- Bookkeeping
- Data Entry
- Organization skills
- Problem-solving abilities
References
Candace Roch: 832-457-1772, Brandi Lockwood: 940-859-9343, Brent Lightfoot: 817-528-1617
Timeline
Sales, Accounting, and Customer Service
Wolfe Nursery Direct
09.2020 - Current
Sales Associate and Customer Service
Stuart Nursery
02.2020 - 09.2020
Intern/Ranch Hand
10X Buck Ranch
05.2019 - 08.2019
Receptionist
Hydraulics of Texas
06.2018 - 08.2018
Bachelor of Science - Wildlife, Sustainability and Ecosystem Sciences
Tarleton State University
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