Kathryn Goddard
Summary
Results-oriented client management professional with history of driving client satisfaction and loyalty through strategic relationship-building. Known for fostering collaborative team environments and adapting to changing client needs. Expertise in communication, expectation management and resolution, and delivering client-focused solutions. Dynamic employee with the ability to adapt to new environments and fit in to any role.
Overview
6
6
years of professional experience
Work History
Lead Event Hair Stylist/Makeup Artist
Team Hair and Beauty
10.2018 - Current
- Developed strong relationships with clients from all over the country, leading to increased repeat business and referrals.
- Contributed to a productive and positive work environment by leading team members and communicating leading up to an event or assisting with tasks before/after the event as necessary.
- Utilized software to maintain client scheduling, payments and applicable client information.
- Demonstrated exceptional communication skills with clients while maintaining the goal of being solution oriented.
- Execute wedding worthy event looks while following a strict timeline under a high stress environment.
Self-employed Cosmetologist
Beauty by Katie Goddard
04.2023 - 01.2024
- Utilized accounting software to schedule appointments, collect payment, and communicate with clients regarding appointments.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Demonstrated high level of customer service to ensure appointment satisfaction such as: proper consultation, executing desired cut/color, ensuring comfortable and welcoming environment, offering open communication with a solution oriented mind set.
Temporary Administrative Support/Client Outreach
The Clever Baby
12.2022 - 03.2023
- Researched editors, doctors, influencers etc. using various media outlets in order to introduce the company and product launch.
- Maintained detailed records of correspondence between potential contacts made while networking.
- Utilized various software programs to effectively track and monitor responses from potential networking contacts.
- Utilized social media planning software to manage posting to various social media accounts.
Lead Hair Stylist/Makeup Artist
The Hair and Beauty Lounge
10.2018 - 11.2022
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Continued education of beauty techniques and maintained up to date licensure
- Cultivated relationships and satisfied client needs leading to yearly repeat clientele of around 165 regularly scheduled clients.
- Accomplished multiple tasks within established timeframes while consistently communicating with clients to ensure smooth and relaxing appointments.
Temporary Data Entry
Hagerty Insurance
10.2020 - 03.2021
- Completed data entry tasks such as recording classic vehicle auction pricing from auctions around the country with accuracy and efficiency in order to maintain Hagerty's classic vehicle online valuation tool.
- Communicated directly with supervisor and team in a timely manner to ensure deadlines were met.
- Followed established procedures to enter and process data correctly.
- Consistently met or exceeded deadlines while maintaining high-quality work output.
- Helped conduct market research on vehicle valuations to support classic vehicle online valuation tool.
Education
General Education
Oakland University
Auburn Hills, MICosmetology License -
Cheveux School of Hair Design
Skills
- Relationship building/management
- Multitasking and organization
- Customer Service
- Excellent communication
- Attention to detail
- Data Entry
- Creative thinking
- Teamwork and collaboration
- Organization
- Solution-oriented
- Critical thinking
Timeline
Self-employed Cosmetologist
Beauty by Katie Goddard
04.2023 - 01.2024
Temporary Administrative Support/Client Outreach
The Clever Baby
12.2022 - 03.2023
Temporary Data Entry
Hagerty Insurance
10.2020 - 03.2021
Lead Event Hair Stylist/Makeup Artist
Team Hair and Beauty
10.2018 - Current
Lead Hair Stylist/Makeup Artist
The Hair and Beauty Lounge
10.2018 - 11.2022
General Education
Oakland University
Cosmetology License -
Cheveux School of Hair Design
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