KATHRYN GOODINE
Middleborough,MA
Summary
Experienced executive operations professional providing strategic administrative support, enhancing efficiency and communication within complex organizations. Recognized for managing critical information and coordinating priorities, ensuring timely execution of operational initiatives, and developing systems that support over 3,800 users across multiple departments.
Overview
23
23
years of professional experience
Work History
DISTRICT REGISTRAR & SYSTEMS ADMINISTRATOR
Middleborough Public Schools
Middleborough, USA
12.2016 - Current
- Serve as a trusted partner to administrators and leadership by managing critical information, coordinating priorities, and ensuring timely execution of operational initiatives.
- Provide strategic administrative and operational support within a complex organization, partnering with leadership teams and department stakeholders to improve efficiency, communication, and decision-making.
- Manage highly confidential records and sensitive information requiring accuracy, discretion, and strong judgment.
- Coordinate meetings, communications, timelines, and follow-up activities across multiple departments and stakeholder groups.
- Act as a central point of contact between executives, internal teams, vendors, technology partners, and external agencies.
- Anticipated operational needs and developed proactive solutions that enhanced workflows, communication, and service delivery.
- Created executive-ready documentation, procedures, and resources to foster organizational consistency and facilitate knowledge sharing.
- Analyze operational data and reporting requirements to identify trends, improve processes, and support strategic goals.
- Supported enterprise operations impacting more than 3,800 users and 650+ staff members.
- Led successful implementation and adoption efforts for organization-wide technology initiatives.
- Developed standardized workflows and documentation that improved efficiency and reduced recurring issues.
- Maintained consistent compliance with required reporting deadlines while strengthening data accuracy and operational controls.
SALES & CUSTOMER SERVICE MANAGER
Bay State Wine & Spirits
Avon, USA
01.2015 - 12.2016
- Resolved escalated issues with diplomacy and problem-solving skills, maintaining high customer satisfaction.
- Managed professional correspondence with customers, suppliers, and business partners.
- Coordinated daily operations, including scheduling, inventory management, and vendor communications to ensure seamless workflow.
- Managed business operations to support leadership through administrative coordination, vendor management, and enhanced customer relationships.
- Supported employee training, workflow improvements, and service standards.
- Prepared and maintained operational records, reports, and documentation.
- Maintained compliance with regulations and internal procedures.
OWNER / OPERATIONS MANAGER
Lakeville Cards & Gifts
Lakeville, USA
01.2004 - 12.2014
- Owned and operated a successful retail business with full responsibility for executive administration, financial operations, vendor relationships, and daily business management.
- Managed all executive-level business functions including planning, reporting, purchasing, scheduling, and operational decision-making.
- Managed confidential financial information including payroll, accounts payable, accounts receivable, and reporting to ensure accurate financial tracking and compliance.
- Developed processes that improved efficiency, customer experience, and business performance.
- Recruited, trained, and managed employees while fostering accountability and teamwork.
- Built and maintained strong vendor and community relationships through professional communication and follow-through, fostering collaboration and support for business initiatives.
- Coordinated calendars, communications, records, invoices, and administrative priorities to streamline operations and enhance workflow.
Education
Bachelor of Science - Criminal Justice & Sociology, Psychology
Bridgewater State University
Bridgewater, MassachusettsSkills
- Operations management
- Project management
- Executive Support
- Admin support
- Strategic support
- Calendar Management
- Meeting Coordination
- Meeting planning
- Follow-up coordination
- Action Item Tracking
- Confidential management
- Documentation oversight
- Workflow management
- Process optimization
- Vendor Management
- Stakeholder Management
- Business Partnership
- Cross-functional teamwork
- Project Planning
- Project Execution
- Data interpretation
- Leadership reporting
- Presentations
- Knowledge sharing
- Communication
- Executive correspondence
- Leadership collaboration
- Relationship Building
- Issue management
- Priority coordination
- Data interpretation
Timeline
DISTRICT REGISTRAR & SYSTEMS ADMINISTRATOR
Middleborough Public Schools
12.2016 - Current
SALES & CUSTOMER SERVICE MANAGER
Bay State Wine & Spirits
01.2015 - 12.2016
OWNER / OPERATIONS MANAGER
Lakeville Cards & Gifts
01.2004 - 12.2014
Bachelor of Science - Criminal Justice & Sociology, Psychology
Bridgewater State University