Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Gould

Monticello ,KY

Summary

Dynamic professional with extensive experience in customer service, excelling in problem resolution and active listening. Proven track record in enhancing customer satisfaction and loyalty while managing operations in fast-paced environments. Skilled in data entry and conflict resolution, consistently delivering exceptional results and fostering positive client relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Walmart
02.2023 - 03.2026
  • Assisted customers with inquiries, providing accurate information and efficient solutions.
  • Handled transactions using point-of-sale systems, ensuring smooth checkout experiences.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Maintained knowledge of store promotions and product features to assist customers effectively.

Home Health Aide

Jcs
12.2018 - 12.2021
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained accurate records of patient care activities and progress notes.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Restaurant Manager

Momentos
01.2016 - 12.2019
  • Oversaw daily operations ensuring exceptional customer service and adherence to quality standards.
  • Managed staff scheduling, optimizing labor costs while maintaining service efficiency.
  • Implemented training programs enhancing team performance and retention rates.
  • Coordinated inventory management, reducing waste through effective stock control measures.
  • Analyzed financial reports identifying areas for cost reduction and revenue improvement.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

High School Diploma -

East Stroudsburg South
East Stroudsburg, PA
08-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Scheduling
  • Paperwork processing

Timeline

Customer Service Representative

Walmart
02.2023 - 03.2026

Home Health Aide

Jcs
12.2018 - 12.2021

Restaurant Manager

Momentos
01.2016 - 12.2019

High School Diploma -

East Stroudsburg South
Kathryn Gould