Results-driven marketing professional with strong background in promotional strategies and campaign execution. Skilled in driving brand awareness and customer engagement through innovative marketing techniques. Known for effective team collaboration and adaptability, ensuring project success and meeting dynamic business needs. Strong communication skills and creativity consistently deliver impactful results.
Overview
15
15
years of professional experience
24
24
Certification
Work History
Promotional Specialist
Team
03.2025 - Current
Part-time Event Specialists across North America to bring our partners’ brands to life through exciting field marketing programs.
Leave a positive impression on consumers as you promote and sample our clients’ products at retail locations, restaurants, bars, and special events.
Collaborated with cross-functional teams to create cohesive marketing strategies that drove overall brand recognition and growth.
Trained team members on product features and benefits, enabling them to effectively communicate with customers during promotions.
Boosted brand awareness by executing engaging in-store demonstrations and product presentations.
Maximized event attendance through effective use of social media promotion and targeted email campaigns.
Actively participated in trade shows and industry events to stay informed of the latest trends and competitor strategies, leveraging this knowledge for continuous improvement.
Care Coordinator/HR
The Harris Center for Mental Health and Intellectual/Developmental Disability
09.2022 - Current
Perform clinical assessments to determine service needs and progress with consumer treatment goals
Monitors consumer progress with treatment goals
Ensures all services provided meet eligibility criteria and are authorized by agency and regulatory guidelines
Monitors current compliance with eligibility requirements for ongoing treatment
Provides skills training and psychosocial rehabilitation services that address the severe and persistent mental illness and symptom-related problems that interfere with the individual’s functioning
Provides interventions in response to crisis to reduce symptoms and avoid admission to a more restrictive environment
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Performs activities to assist consumers in gaining and coordinating access to necessary care and services based on individual needs
Provides training/education on the nature of mental illness, the importance of medications, and other medication-related information
Provide communication with community resources to provide to client when needed
Responsible for holiday committee and planning events
Training new hires
Used company software and databases to maintain records of services performed and patient conditions.
Head Swim Coach
Sunsational Swim School
05.2022 - Current
Streamlined administrative tasks such as record-keeping and communication through efficient use of technology tools like online databases and email services.
Enhanced swimmer performance by implementing tailored training programs and providing individualized feedback.
Conducted regular evaluations of swimmer progress, adjusting training plans accordingly to maximize results.
Attended coaching conferences and workshops to stay current on industry trends and best practices for swim coaching.
Marketing and Brand Ambassador
Next Level Marketing
08.2021 - Current
Increased brand awareness by developing and implementing creative marketing strategies.
Maintained strong relationships with retail partners, ensuring optimal product placement and visibility.
Led creative brainstorming sessions, fostering innovation within the team and generating fresh ideas for campaigns.
Created informative training materials for new Brand Ambassadors, ensuring consistent messaging across all touchpoints.
Brand Ambassador
Pourtastic Tastings
02.2020 - Current
Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Approached strangers and interacted in natural conversation to develop brand loyalty.
Engaged, educated, and befriended customers to deliver an amazing shopping experience.
Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Conservatorship Specialist II
Child Protective Services, State of Texas
09.2019 - 09.2021
Court Appointed Child Protective Officer legally responsible for child’s welfare
Assesses child’s needs for degree and priority of services and develops service plans
Advised, counseled, and interviewed children, parents, caregivers, family members, and others to gather social, functional, and physical and mental health information for evaluation
Visited child to assess the child’s safety, to plan for permanency, and to discuss needs, wishes, and progress while in care
Monitored foster homes and children to ensure that the children’s needs are met
Removed children in dangerous situations from homes and admitted children to emergency shelters until foster homes or placements were found
Arranged for educational, medical, and psychiatric examinations or treatments
Provided testimony and prepared court reports about the child’s needs, the family’s progress, and the department’s efforts to achieve safe and permanent placement for child
Maintained professional working relationships with law enforcement officials, judicial officials, legal resources, medical professionals and community resources
Used outreaching tools to locate clients and resources from the community for clients
Finding potential permanent placements for the child by meeting with parents, family members, and other people who are important to the family
Marketing and Sales Manager
Majesty Hospitality Staffing
10.2015 - 10.2018
Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
Internship
Harris County Constables Office – Pct 5
05.2018 - 08.2018
Assisted Officers in a variety of departments including Warrants, Investigations, K9 Units, victims’ assistance, Communications, Patrol, Motors and Forensic Service Unit
Marketing/Sales manager
Kissue
03.2016 - 07.2017
Collected marketing campaign data, performed market analysis and research on competition
Supported the marketing team in daily administrative tasks, assisted in marketing and advertising promotional activities and helped distribute marketing
Flight attendant
United Airlines
03.2014 - 07.2017
Full time domestic and international flight attendant
Provide excellent customer service and create a welcoming and safe environment for passengers
Education
Bachelor of Science - Criminal Justice, Psychology
University of Houston - Downtown
Houston, TX
01.2019
Criminal Justice, Psychology
Steven F Austin State University
Nacogdoches, TX
01.2015
Skills
Customer engagement
Negotiation techniques
CRM management
Product launches
Social media advertising
Sales promotion
Effective communication
Relationship building and management
Public speaking
Event management
Sales reporting
Brand awareness
Sales expertise
Marketing strategies
Accomplishments
Supervised team of 15 staff members.
Achieved 24 Licenses and certifications by completing classes and seminars with accuracy and efficiency.
Certification
State of Texas Child Protective Officer
Texas Victims Assistance Certified
Texas Criminal Justice Information Services Certified
CPR Certified
AED Certified
First Aid Certified
Certified Assistant Behavior Analyst
Mental Health First Aid
Texas Child and Adolescents Needs and Strengths Assessment and Adult Needs and Strengths Assessment certified
Certified Assistant Behavior Analyst
Communication Safely for Suicide Prevention
Suicide Interventionist Certification
Mental Health Professional Competency Assessment
Illness Management and Recovery
An Introduction to Peer Support
CoOccuring psychoatric and substance use disorder
Bloodborne Pathogens Awareness
An Introduction to Peer Support
Child Care Provider/Director
Languages
English
Native or Bilingual
Portuguese
Elementary
Timeline
Promotional Specialist
Team
03.2025 - Current
Care Coordinator/HR
The Harris Center for Mental Health and Intellectual/Developmental Disability
09.2022 - Current
Head Swim Coach
Sunsational Swim School
05.2022 - Current
Marketing and Brand Ambassador
Next Level Marketing
08.2021 - Current
Brand Ambassador
Pourtastic Tastings
02.2020 - Current
Conservatorship Specialist II
Child Protective Services, State of Texas
09.2019 - 09.2021
Internship
Harris County Constables Office – Pct 5
05.2018 - 08.2018
Marketing/Sales manager
Kissue
03.2016 - 07.2017
Marketing and Sales Manager
Majesty Hospitality Staffing
10.2015 - 10.2018
Flight attendant
United Airlines
03.2014 - 07.2017
Criminal Justice, Psychology
Steven F Austin State University
Bachelor of Science - Criminal Justice, Psychology
University of Houston - Downtown
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