Tanette Schneider

• Responsible for driving brand presence and increasing sales for BBG brands
• Deliver exceptional customer care in fast-based environment, in multiple locations
• Formulate recommendations and educate members on assigned BBG labels based on member conversations, resulting in increased BBG sales
• Established strong relationships with store managers and staff to ensure seamless promotional events and collaboration.
• Communicate selling opportunities, completing required surveys and tracking bottles sold per hour during events
• Successfully merchandise and opened new Costco’s warehouses
• Continually increasing liquor knowledge by attending monthly training sessions, WSET2 and pursuing self education and growth.
• Established strong relationships with store managers to ensure seamless promotional events and collaboration.

• Administering, coordinating and directing day-to-day operations
• Responsible for managing all steps of up to 20 roofing projects at once, including obtaining permits, scheduling and managing inspection, working with solar companies and communicating directly to homeowners.
• Handle challenging situations daily with composure and effectiveness
• Work directly with Insurance companies on supplementing roof jobs and obtaining appropriate payment for completed work
• Responsible for weekly payroll for 16 contractors.
• Create more efficient processes for tracking and closing out each roofing project.
• Implemented CRM system to streamline communication and enhance client retention efforts.

Manage successful business with over 800 customers and 20 team members

• Led team of wellness advocates, including training and mentoring
• Designed and maintained business website
• Managed team productivity to ensure performance met or exceeded monthly goals; earned several personal performance awards and rankings
• Utilized public speaking skills to grow business and educate customers, during individual discussions and presentations to groups of five to 100
• Provided exceptional customer service in person and via phone, text and email
• Participated in company training, personal development and online education opportunities to expand expertise in field
• Maintained a social media presence to generate new business and support existing customers.

• Provide members with personalized & advanced liquor advice
• Advised and Assisted in the set up & organization of the new Costco’s receiving wine & Liquor
• Increased daily liquor sales by consistently providing members appropriate liquor/wine selections, using brand specific knowledge of our inventory
• Provided outstanding customer service in a fast-paced & busy environment
• Built rapport & respect with the members & Costco employees.
• Championed innovative solutions to address pressing statewide issues, driving meaningful change for constituents served.

• Supported efficient operations during busy holiday season, with several responsibilities
• Built relationships with customers to encourage repeat business.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Operated cash register with excellent accuracy levels.
• Assisted customers with wine and liquor questions and selections
• Rotated and replenished stock, took inventory and helped keep store clean.
• Worked flexible schedule and extra shifts to meet business needs.

• Built and grew business with 95% of new customers generated by referrals from satisfied customers
• Designed, baked and decorated high-end custom cakes for special events
• Managed time efficiently to complete multiple, time-intensive orders with competing deadlines
• Delivered exceptional customer service
• Created quotes, responded to inquiries and delivered products on time and within budget
• Leveraged active listening and creative problem-solving skills to align clients' dream requirements with their budget, resulting in the perfect cake for their special occasion.
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• Promoted into positions of progressive responsibility
• Held Series 6 and Series 63 licenses
• Key Accounts Manager – Managed top customer accounts including Merrill Lynch, Charles Schwab, Bear Stearns, major banks and other investment companies
• Handled both back-office and client-facing aspects of account management
• Traveled domestically and internationally to Asia and Europe for meetings with key corporate clients and local operations teams
• Customer Service Representative – Delivered outstanding customer service to clients, by phone and in person at walk-in centers, assisting them with their accounts and financial needs
• Served as subject matter expert on all Janus Mutual Funds and financial options
• Special Events Representative – Provided customer service for high profile customers with questions regarding events sponsored by Janus including Warren Miller and Jazz Aspen, during planning process in person and at events.