Summary
Work History
Education
Skills
Timeline
Generic

KATHRYN HAMILTON

Fort Collins,CO

Summary

Former Starbucks barista with extensive customer service experience and a consistently positive, team-focused attitude. Strong at maintaining store cleanliness, staying organized during high-volume shifts, and supporting team morale. Reliable, efficient, and committed to creating a welcoming experience for both customers and partners.

Work History

Manager

The Seed Squeeze & Drip
Boca Raton, FL
2023 - 2024
  • Trained and supervised staff, fostering a collaborative team environment.
  • Ensured compliance with health and safety regulations within the cafe environment.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Team Leader

Starbucks
Boca Raton, FL
2022 - 2023
  • Led team to achieve operational goals through effective communication and collaboration.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led team in executing daily operational tasks, ensuring alignment with project timelines and quality standards.

Barista

Starbucks, Barista
Jacksonville, NC
2021 - 2022
  • Prepared and served high-quality coffee beverages, maintaining consistency in taste and presentation.
  • Operated espresso machines and grinders, ensuring proper maintenance and cleanliness standards.
  • Managed cash register operations, accurately processing transactions while handling customer inquiries.
  • Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
  • Trained new staff on beverage preparation techniques and customer service best practices for seamless integration into the team.

Customer Service Team Lead

Cabela's
Garner, NC
2019 - 2020
  • Led daily operations of customer service team, ensuring high-quality support and engagement.
  • Trained new staff on company policies, procedures, and customer interaction protocols.
  • Resolved escalated customer issues by implementing effective problem-solving techniques.
  • Monitored team performance metrics to identify areas for improvement and enhance service quality.

Capital One Sales

Capital One
Garner, NC
2019 - 2019
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Patio Bar & Grill

The Wyndham Hotel
Deerfield Beach, FL
2018 - 2018
  • Worked effectively in fast-paced environments.
  • Provided exceptional customer service by efficiently taking orders and addressing inquiries.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

All Rounder

Meesh's Restaurant
Burleigh Heads, QLD, Australia
01.2011
  • I worked for over a year in all areas of this large, busy establishment which included ala carte restaurant, Bar and a take-away kiosk Restaurant
  • Greeting and seating guest, taking orders and bills
  • Notified management of ordering needs in the kiosk (food, drinks, sweets, coffee, etc.).
  • Cleaned shelving, floors, tables, blenders, coffee machines...

Waitress

The Bluff Cafe
Burleigh Heads, QLD, Australia
01.2010
  • My first hospitality experience I trained as a waitress for 10 months
  • Setting up tables, polishing cutlery and glasses
  • Taking orders, serving food and operated espresso machine.
  • Cleaning tables and floors

Education

Diploma - Fashion Design

Australian Institute of Creative Designs
Gold Coast, Australia
01.2011

High School Diploma - undefined

All Saints Anglican School
Gold Coast, Australia
01.2010

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Goal setting
  • Sales management
  • Organizational skills
  • Multitasking
  • Teamwork and collaboration

Timeline

All Rounder

Meesh's Restaurant
01.2011

Waitress

The Bluff Cafe
01.2010

High School Diploma - undefined

All Saints Anglican School

Manager

The Seed Squeeze & Drip
2023 - 2024

Team Leader

Starbucks
2022 - 2023

Barista

Starbucks, Barista
2021 - 2022

Customer Service Team Lead

Cabela's
2019 - 2020

Capital One Sales

Capital One
2019 - 2019

Patio Bar & Grill

The Wyndham Hotel
2018 - 2018

Diploma - Fashion Design

Australian Institute of Creative Designs

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