Kathryn Healon
Sheridan,OR
Summary
Sociable Patient Transporter experienced moving patients to and from various department locations via stretcher or wheelchair. Provides directional information to guests and visitors and patient location to family members and guests. Hardworking and reliable Transporter with strong ability in communication. Offering service and deescalating. Highly organized, proactive and punctual with team-oriented mentality. I am also a relief Dispatcher when needed. Assigning team members to certain job,Training new hires.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dispatcher
Salem Health - Hospital
Salem, Oregon
06.2022 - Current
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Relayed work orders, messages or information using telephones or two-way radios.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Patient Transporter
Salem Health
Salem, Oregon
05.2021 - Current
- Lifted patients using proper body mechanics and lifting techniques.
- Greeted and assisted patients in wheelchairs to their appointments.
- Disinfected and properly stored transport equipment.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Removed deceased patients from units to transport to morgue.
- Supported and coached new employees on policies and safety measures and offered assistance with tasks.
- Secured IV connections, tubing and other medical devices for safe transport.
Food Service Assistant
Salem Health
Salem, OR
03.2021 - 05.2021
- Performed variety of duties related to food service.
- Took orders, prepared foods and processed payments in full-service establishment.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
Sales Manager
Safeway
Keizer, OR
05.2015 - 05.2021
- Resolved customer complaints regarding sales and service.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Barista Shift Supervisor
Brook and Terrys
Dallas, OR
06.2006 - 11.2008
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a polite and professional manner.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Valet Attendant Supervisor
Spirit Mountain Casino
Grand Ronde, OR
02.1997 - 05.2006
- Coordinated valet service for large groups, special events and daily guest loads.
- Settled disputes or helped solve other customer concerns.
- Train new valet attendants on job duties, safety protocols, and customer service standards.
- Helped recruit, hire and train department employees.
- Coached team members to consistently exceed superior customer service standards.
- Respond quickly to emergency situations involving customers or their vehicles.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Assigned work to team members and evaluated performance against standards.
Education
High School Diploma -
Sprague High School
Salem, OR06-1990
Criminal Justice
Chemeketa Community College
Salem, ORSkills
- Patient Safety
- Patient Escorting
- Regulatory Compliance
- Medical Terminology Knowledge
- Problem Resolution
- Staff Coordination
- Patient Transport
- Customer Service
Certification
- BLS certified.
Timeline
Dispatcher
Salem Health - Hospital
06.2022 - Current
Patient Transporter
Salem Health
05.2021 - Current
Food Service Assistant
Salem Health
03.2021 - 05.2021
Sales Manager
Safeway
05.2015 - 05.2021
Barista Shift Supervisor
Brook and Terrys
06.2006 - 11.2008
Valet Attendant Supervisor
Spirit Mountain Casino
02.1997 - 05.2006
High School Diploma -
Sprague High School
Criminal Justice
Chemeketa Community College
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