Shinethia Epps
Fort Lauderdale
Summary
Newly Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Dispatcher
Hotwire Communications
12.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
Education
Mortuary Science
Miami Dade College North
Miami, FL40 Hour HAZWOPER Cerfication - undefined
Safety Unlimited
Simi Valley, CACertification - Phlebotomy
Hollywood Career Institute
Hollywood08.2024
Forklift Operator Certification - undefined
McFatter Technical Center
Davie, FL2012
High School Diploma - undefined
Dillard High School
Fort Lauderdale, FL2000
Skills
- Data Entry
- Blood collection techniques
- Communication abilities
- Time Management
- Strong Work Ethics
- Attention To Detail
- Motivational skills
- Order of draw mastery
- Specimen handling
- Infection control protocols
- Anatomy knowledge
- Venipuncture expertise
- Quality assurance practices
- Phlebotomy equipment usage
- Patient safety
- Labeling and Documentation
- Proper Tourniquet application
Additional Information
References are available upon request.
Timeline
Dispatcher
Hotwire Communications
12.2020 - Current
Mortuary Science
Miami Dade College North
40 Hour HAZWOPER Cerfication - undefined
Safety Unlimited
Certification - Phlebotomy
Hollywood Career Institute
Forklift Operator Certification - undefined
McFatter Technical Center
High School Diploma - undefined
Dillard High School
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