Kathryn Hernandez

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.

• Developed and implemented AI solutions to enhance customer service efficiency
• Collaborated with cross-functional teams to deploy machine learning models
• Provided technical leadership and guidance to junior team members

• Successfully completed over 18,000 HITs with a higher than 99% approval rating
• Managed a diverse range of tasks requiring precision and attention to detail
• Demonstrated exceptional time management and reliability
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Greeted & directed attendees to registration. Printed badges. Dispersed VIP wristbands & maps. Provided technical support & advised attendees to download the ELEVATE 2025 app for Envestnet. Scanned badges & verified proper entry to keynote rooms. Worked Cloakroom-Baggage, luggage, coat check prior to George W. Bush keynote. Welcomed Attendees to private lunch. Private Pool party closing.

Ensured Safety & Enjoyment: Supervised the largest bouncy house at the event, ensuring all children adhered to safety rules & were treated with kindness and respect. Customer Service Excellence: Addressed parent concerns with a pleasant demeanor, providing answers to questions & maintaining a positive atmosphere even in challenging situations. Behavior management: Effectively managed the behavior of children, preventing bullying, roughhousing & fostering a safe & enjoyable environment for all participants.

• Ensured safety and operational efficiency during events
• Coordinated with teams to maintain a secure and welcoming atmosphere
• Monitored access points, preventing unauthorized entry into secured areas.
• Promoted a positive working atmosphere through teamwork and collaboration with colleagues across departments.
• Coordinated with other departments on matters related to security and safety policies.

• Assisted with event setup and teardown while ensuring adherence to Leave No Trace principles
• Worked efficiently in a fast-paced, high-pressure environment
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

• Performed in front of audiences to entertain and engage patrons
• Collaborated with team members to create engaging experiences

• Managed hiring, scheduling, and training of staff
• Oversaw daily operations, including cash handling and customer service
• Maximized performance by monitoring daily activities and mentoring team members.

• Provided exceptional customer service in a high-traffic café environment
• Trained and supervised new volunteers, ensuring a consistent and high-quality experience for patrons

• Handled incoming calls and customer inquiries with professionalism
• Maintained organized and efficient front desk operations
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Processed customer transactions quickly and accurately
• Provided friendly and efficient service to all customers
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Ensured the safety of guests through vigilant monitoring and quick response to emergencies
• Provided excellent customer service and assistance to park visitors
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.