Kathryn Hoelscher
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Bakery Manager
Tops Friendly Markets
Williamsville, New York
11.2022 - Current
- Managed Tops Friendly Markets bakery department daily production and display schedules.
- Monitored bakery inventory and ordered supplies through Tops Friendly Markets systems.
- Trained bakery associates on sanitation, safety, and product handling.
- Monitored staff performance, providing constructive feedback and guidance to uphold quality standards.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Prepared fresh breads, cakes, pastries, and dough using store recipes.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Arranged bakery products to enhance visual appeal, boosting customer engagement and supporting sales standards.
- Assisted customers with special orders, product questions, and cake requests.
- Inspected bakery cases and backroom storage for cleanliness and organization.
- Planned menus according to seasonality of products, customer demand and profit margins.
Retail Sales Associate
European Wax Center
Williamsville, NY
03.2022 - 11.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Explained waxing services and aftercare guidance using European Wax Center language.
- Answered phones and resolved questions about services, pricing, and memberships.
- Scheduled appointments using booking system and maintained accurate guest calendars.
- Addressed customer complaints to ensure satisfaction and maintain positive relationships. in a professional manner.
- Demonstrated knowledge of store products and services.
- Monitored inventory levels throughout the day to ensure adequate stock availability.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Monitored inventory levels throughout the day to ensure adequate stock availability. throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY 05.2025 -
Certificate Of Completion - Medical Assistant
Institute of Technology
Salem, OR 06.2013 - 12.2013
Sheridan High School
Sheridan, OregonSkills
- Food safety
- Sanitation procedures
- Inventory management
- Supply ordering
- Employee scheduling
- Supervisory experience
- Medical terminology
- Electronic health records
- Clinical documentation
- Scheduling expertise
- Problem-solving aptitude
- Recruitment training
- Patient care
- Mental health support
Timeline
Bachelor of Arts - Psychology
SUNY Empire State College
05.2025 -
Bakery Manager
Tops Friendly Markets
11.2022 - Current
Retail Sales Associate
European Wax Center
03.2022 - 11.2022
Certificate Of Completion - Medical Assistant
Institute of Technology
06.2013 - 12.2013
Sheridan High School