Kathryn Hook
Southaven,MS
Summary
Proactive and versatile professional dedicated to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Chiropractic Office Manager
James Chiropractic & Rehabilitation
Cordova, TN
10.2015 - 06.2023
- Managed patient scheduling, verifying insurance coverage and collecting payments.
- Developed and implemented office policies and procedures to ensure efficiency and accuracy in the front office.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Processed insurance claims accurately to ensure reimbursement from insurance companies.
- Maintained accurate records of patient visits, billing information and medical histories.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responsible for interviewing, hiring, training and supervising front desk personnel.
Medical Receptionist
Germantown Chiropractic Clinic
Germantown, TN
02.2012 - 09.2015
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered multi-line phone system, responding to inquiries from patients and other medical offices.
Shipping and Receiving Clerk
MCR, Inc.
Memphis, TN
10.2010 - 02.2012
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Processed outbound shipments, including packing and labeling products for delivery.
Education
High School Diploma -
Desoto Central High School
Southaven, MS05-2010
Skills
- Critical Thinking
- CPR and First Aid
- Call Routing
- Good Judgment
- Prioritizing Situations
- Stress Management
Timeline
Chiropractic Office Manager
James Chiropractic & Rehabilitation
10.2015 - 06.2023
Medical Receptionist
Germantown Chiropractic Clinic
02.2012 - 09.2015
Shipping and Receiving Clerk
MCR, Inc.
10.2010 - 02.2012
High School Diploma -
Desoto Central High School
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