Kathryn Jones
Saint Louis,Missouri
Summary
Dynamic Customer Service Representative with a proven track record at Walmart, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and fostering repeat business through empathetic communication and accurate information delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
07.2017 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Mers GED
1727 LocustSkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Customer Service Representative
Walmart
07.2017 - 03.2024
GED -
Mers GED