Kathryn Junor

Team Lead
CarParts.com | Jacksonville, FL | 2025 – Present

• Lead daily operations and support team performance in a fast-paced customer service environment.
• Coach and develop team members to meet productivity, quality, and customer satisfaction goals.
• Resolve customer escalations and operational issues while maintaining service standards.
• Ensure workflow continuity and adherence to company procedures across multiple functions.
• Recognized by leadership for quickly learning new responsibilities and adapting to evolving business needs.

Private Pet Care Provider
Rover | Dallas, TX & Jacksonville, FL | 2022 – Present

• Independently built and managed a client base of 41 customers through consistent, high-quality service and communication.
• Coordinated client consultations, scheduling, and ongoing service requests while maintaining detailed records.
• Developed strong customer relationships that resulted in repeat business and positive client feedback.
• Managed all aspects of business operations, demonstrating organization, time management, and self-motivation in a remote work environment.

• Supervised daily store operations and ensured smooth front-of-house and kitchen workflow.
• Trained crew on pizza preparation, subs assembly, and customer service standards.
• Monitored cash handling, register accuracy, and end-of-shift reconciliation.
• Coordinated opening and closing procedures, including sanitation and equipment checks.
• Maintained inventory levels and restocked ingredients, supplies, and packaging materials.
• Resolved customer concerns promptly while supporting consistent order accuracy.
• Enforced food safety procedures and cleanliness standards across work areas.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Brand Representative
Hollister Co. | Dallas, TX | 2021 – 2022

• Delivered personalized customer service by identifying customer needs and recommending products based on individual style preferences.
• Recognized for exceptional attention to detail, organization, and ability to remember returning customers and their preferences.
• Built strong customer relationships that enhanced the shopping experience and encouraged repeat visits.
• Maintained merchandise presentation standards and assisted with inventory organization in a fast-paced retail environment.