KATHRYN KEENE
Oceanside,CA
Summary
Highly energetic and detail oriented professional with over 20+ years of experience in the healthcare industries to include senior care, program development, education, sales, and marketing.
Overview
35
35
years of professional experience
Work History
Program Supervisor
Fairwinds Ivey Ranch
05.2017 - 01.2023
- Created and executed an exciting, innovative and balanced activity program to enrich the lives of seniors.
- Designed and published a monthly newsletter sent to residents and family members.
- Developed partnerships with vendors to obtain quality programming within the community.
- Conducted individual assessments with residents to create a comprehensive activity and life skill plans to meet their interests.
- Led multiple classes to include art, cooking, gardening, fitness, book clubs, pet care, and cognitive training.
- Planned and chaperoned seniors on outings to include theaters, gardens, museums, and scenic drives.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Monitored budget and expenditures, keeping facility within budget.
Customer Service Specialist
RoadRunner Sports
10.2012 - 05.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Proficient in conducting point-of-sale transactions and online orders.
Fitness Instructor/Community Health Educator
Mottino YMCA
09.2007 - 05.2017
- Educated and guided members in safe and effective exercises for all levels of fitness.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Conducted educational seminars and assisted with annual fundraising.
Advanced Director
The Pampered Chef
05.1994 - 06.1998
- Established an Independent Contractor business selling high quality kitchen tools.
- Managed a group of sales consultants responsible for over $200,000 in annual sales.
- Consistently Awarded Top Sales Producer
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Patient Service Coordinator
Muscular Dystrophy Association, MDA
03.1988 - 06.1990
- Administered a patient and community health program servicing three metropolitan counties, including Orange, Riverside and San Bernardino.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Verified patient's insurance eligibility and benefits coverage for home health care needs and equipment.
Education
Bachelor of Science - Sports Medicine & Psychology Minor
Pepperdine University
Malibu, CaliforniaSkills
- Senior Care Management
- Life Skills Educator
- Program Development
- Office Administration
- Organizational Skills
- Staff training experience
- Self-Motivated
- Teamwork and Collaboration
- Customer Service
Outdoor Enthusiast
To improve overall health and well-being, I enjoy many outdoor activities including walking, running, hiking, gardening, church and community events.
Timeline
Program Supervisor
Fairwinds Ivey Ranch
05.2017 - 01.2023
Customer Service Specialist
RoadRunner Sports
10.2012 - 05.2017
Fitness Instructor/Community Health Educator
Mottino YMCA
09.2007 - 05.2017
Advanced Director
The Pampered Chef
05.1994 - 06.1998
Patient Service Coordinator
Muscular Dystrophy Association, MDA
03.1988 - 06.1990
Bachelor of Science - Sports Medicine & Psychology Minor
Pepperdine University
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