Kathryn Kester

Direct support to the the Quality Department and Director

Scheduled appointments for the Dietitian and Diabetes Education Programs

Outreach to patients

Entered Dietitian and Diabetes Education referrals

Entered Easy Button Referrals for UPMC, St. Clair Hospital, Allegheny General Hospital and West Virginia University Uniontown

Entered New Directions, Spring Health and UPMXRX referrals

Scheduled and sent Quality Meeting invites

Assisted with the DSMES Class series

Assisted with HR tasks for the Department

Patient mailings for the Dietitians and Pharmacist

Assisted with New Hire Onboarding for the Quality Department

Attended Quality Department meetings

Monitored iSolved courses for the Quality Department

Monitored TEAMS group chats for the Quality Department

Provided Executive Administrative support to the CEO, Executive Vice President and office

Maintained electronic and hard copy filing system

Open, sorted and distributed incoming correspondence, first-class mail and UPS packages

Performed data entry daily and scanned documents

Monitored and managed the CEO's calendar

Assisted with company errands

Provided assistance and scheduling to the CEO

Answered and transferred calls from customers

Scheduled and coordinated meetings, appointments, itineraries and travel arrangements for the CEO

Maintained and ordered office supplies

Calculated, verified and filed Bills of Lading receipts

Prepared UPS, Fed Ex and certified mail shipments

Assisted with preparing customer quotes and bids

Provided direct support to the Institutional Solutions and Relationships Group

Provided direct support to the Managing Director of the Mid-Atlantic Region, Field Consulting Director, Relationship Managers, Financial Consultants, Client Support Specialist and Case Managers

Assisted with coordination of the Front Desk

Handled incoming phone calls

Scheduled client appointments

Mail handling and distribution

Registered clients for individual counseling appointments

Processed client paperwork and incoming distribution checks for the Pittsburgh office location

Ordered and maintained the Marketing materials for the Pittsburgh office location

Assembled mass generated mailings to clients

Managed calendars

Administered expense reports and travel arrangements for the Managing Director

Answered the phone

Processed office visit payments

Entered patient information for patient records

Greeted patients

Filed and copied patient information and documents

Composed and distributed correspondence to patients

Entered billing codes

Distributed first-class mail