Kathryn Kritsch
Polk City,IA
Summary
High motivated and experienced Certified Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring administrative and team-building skills to help achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Des Moines Orthopedic Surgeons
11.2016 - Current
- Maintain daily office and surgery schedules.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled surgical procedures with patients and provided patient education for those procedures.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Submitted prior authorizations for patient medications.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
UnityPoint Health
05.2015 - 11.2016
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
Owen And Minor
11.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Certified Medical Assistant
UnityPoint Health
09.2009 - 11.2014
- Superuser when transitioned from Allscripts EHR to EPIC. Trained other employees on new EHR system.
- Part of Adaptive Design team designated to help streamline processes within clinic.
- Managed lab duties and data, including running controls every morning and ensuring compliance with CLIA regulations.
- In charge of radiation safety and maintaining radiography suite.
- Documented vital signs and health history for patients in clinic environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Maintained sample closet.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Certificate - Certified Medical Assisting
Des Moines Area Community College
Ankeny, IA09.2009
High School Diploma -
West High School
Sioux City, IA05.2005
Skills
- Medical Histories and Obtaining Vitals
- Injection Administration
- HIPAA Compliance
- Clinical Applications
- Patient and Surgery Scheduling
- Basic Laboratory Tests
- Electronic Health Records
- Medical Terminology
- Completing Insurance Forms
- Telephonic Triage
- Coordinating Drug Refills
- Pharmacy Relations
Certification
- CMA - Certified Medical Assistant
- Limited Radiologist Technologist
Timeline
Certified Medical Assistant
Des Moines Orthopedic Surgeons
11.2016 - Current
Certified Medical Assistant
UnityPoint Health
05.2015 - 11.2016
Customer Service Representative
Owen And Minor
11.2014 - 05.2015
Certified Medical Assistant
UnityPoint Health
09.2009 - 11.2014
Certificate - Certified Medical Assisting
Des Moines Area Community College
High School Diploma -
West High School
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