Kelia Hicks
Lenoir,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UNC Healthcare-UNC Physicians Network
12.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
Patient Financial Counselor
UNC Health Care
07.2006 - 12.2014
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
Medical Biller
UNC Health Care
07.2006 - 12.2014
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Charge Entry Specialist
Southfork Pediatrics
01.2004 - 04.2006
- Captured and entered professional charges.
- Verified insurance eligibility and information to update database.
- Answered questions and assisted providers and office staff.
- Worked with revenue cycle team to identify denial trends.
Education
National Certified Medical Assistant -
National Center For Competency Testing
Overland Park, KSHigh School Diploma -
Hibriten High School
Lenoir, NC06.2001
Skills
- Database Systems
- Reviewing Patient Information
- Billing Codes
- Collection Calls
- CPT Code Modifiers
- Data Entry
- Customer Service
- Healthcare Terminology
- Time Management
- HIPAA Compliance
- Microsoft Office
- Medical Claims Submission
- CMS-1500 Billing Forms
- Information Inputting
- Medical Coding Knowledge
- Accounts Receivable Management
- ICD-10 Coding
- Payments Posting
- Obtaining Authorizations
- Medical Billing
- Claims Review
- Insurance Claims
- Medical Histories and Vital Statistics
- Clinical Applications
- Inventory and Supply Management
- Injection Administration
- Medical Billing and Coding
- Patient Scheduling
- Electronic Health Records
- Payment Collection
- Patient Assessments
- Financial Counseling
- Customer Satisfaction
- Direct Patient Care
- Billing and Collections
- Patient Advocacy
Certification
- CMA - Certified Medical Assistant
- BLS Training
- CPR Certified
Timeline
Certified Medical Assistant
UNC Healthcare-UNC Physicians Network
12.2014 - Current
Patient Financial Counselor
UNC Health Care
07.2006 - 12.2014
Medical Biller
UNC Health Care
07.2006 - 12.2014
Charge Entry Specialist
Southfork Pediatrics
01.2004 - 04.2006
National Certified Medical Assistant -
National Center For Competency Testing
High School Diploma -
Hibriten High School
- CMA - Certified Medical Assistant
- BLS Training
- CPR Certified
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