Kathryn Lingo
Applied Behavior Services
Imperial,MO
8
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
ABA Behavior Therapist
1 Year 11 Months- Implemented individualized behavior intervention plans to enhance client outcomes.
- Conducted data analysis on client progress to inform treatment adjustments.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies.
- Trained and mentored junior therapists on best practices in ABA techniques.
- Keeping up with advancements in ABA theory and therapeutic methods
- Conducting assessments to address certain behaviors and gain an understanding of clients’ overall abilities
Server
1 Year 3 Months- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed dining room operations, maintaining a clean and organized environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings and efficient service techniques.
- Addressed customer inquiries and complaints with urgency to elevate dining experience.
- Implemented daily specials and promotional events to boost sales revenue.
Food Runner
1 Year 10 Months- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Responded quickly to customer concerns and escalated major issues to management.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Built and maintained relationships with regular customers by learning and remembering preferences.
Server
5 Years 5 Months- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Some College (No Degree) - Pre-Nursing
High School Diploma
Skills
Time Management
Teamwork and Collaboration
Customer Service
Cleaning and Sanitizing
PPE Compliance
Valid Driver's License
Effective Multitasking
Clear Communication
Anticipating Customer Needs
Quantity Estimation
Manual Dexterity
Service-Oriented
Problem Detection and Resolution
Decision Making
Relationship Building
Quality Assurance
Conflict Resolution
Team Leadership
Table Reservations
Process Monitoring
Timeline
ABA Behavior Therapist
Applied Behavior Services
09.2024 - CurrentRead More
Server
Bar Louie
06.2023 - 09.2024Read More
Food Runner
Ruth Chris Steakhouse
11.2022 - 09.2024Read More
Server
Angelo's Steak Pit
06.2018 - 11.2023Read More
Fern Ridge High School
High School Diploma
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Gulf Coast State College
Some College (No Degree) from Pre-Nursing
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