Kathryn L. Ketchum
Claremore,OK
Summary
I am an adaptable and people-focused professional with a Bachelor of Science in Business Administration (HR focus) and hands-on experience in human resources, accounting, healthcare, and customer service. Skilled in employee relations, onboarding, benefits enrollment, and recruiting. Known for clear communication, attention to detail, and building strong relationships across all levels of an organization.
Overview
6
6
years of professional experience
Work History
Human Resources
Ameristar Perimeter Security
Tulsa, OK
10.2023 - 05.2024
- Guided new hires through onboarding, ensuring a smooth start and positive first impression.
- Managed employee benefits enrollment and addressed questions with accuracy and professionalism.
- Handled sensitive HR matters with discretion and fairness, maintaining trust with employees.
- Maintained accurate HR records and documentation to ensure compliance.
- Supported a positive workplace culture through teamwork, communication, and conflict resolution.
- Assisted with payroll, FMLA, short term and long term leave requests.
Accounting
McNellie's Group
01.2023 - 09.2023
- Processed vendor payments, reconciled accounts, and resolved billing discrepancies.
- Managed accounts receivable transactions and maintained accuracy in financial reporting.
- Entered invoices and balanced bank accounts with strong attention to detail.
- Assisted with various accounting duties as needed.
HR Specialist / Accounts
2 Moms Craft Shack
02.2022 - 12.2022
- Developed the company’s Employee Handbook, job descriptions, and agreements.
- Designed standard operating procedures (SOPs) to improve workflow and consistency.
- Conducted pre-screen interviews for new hires, assisting in the recruitment process.
Optician / Assistant / Insurance Billing
Eye Care of Claremore
04.2018 - 04.2021
- Filed medical and vision insurance claims and managed accounts receivable.
- Delivered excellent customer service and resolved patient concerns with care.
- Assisted with optical procedures using specialized equipment (Autorefractor, Tonometer, Optos, OCT).
- Supported doctors in providing quality eye care services.
- Assisted patients with frame selection and fitting to enhance customer satisfaction
- Educated patients on proper contact lens care and maintenance
- Supported optical technicians in conducting eye exams and testing procedures
- Managed inventory of eyewear products and ensured timely restocking
- Collaborated with team members to streamline appointment scheduling processes
- Maintained cleanliness and organization of the optical area for optimal patient flow
Education
Bachelor of Science - Business Administration
Southern Nazarene University
Tulsa, OKSkills
- Employee Onboarding & Orientation
- Benefits Enrollment & Compliance
- Employee Relations & Conflict Resolution
- Accounts Payable/Receivable & Reconciliation
- Customer Service & Client Relations
- Policy Development & Documentation
- Detail-Oriented, Reliable, and Adaptable
- Strong Communication & Team Collaboration
- Proficient in Excel and Microsoft Office
Timeline
Human Resources
Ameristar Perimeter Security
10.2023 - 05.2024
Accounting
McNellie's Group
01.2023 - 09.2023
HR Specialist / Accounts
2 Moms Craft Shack
02.2022 - 12.2022
Optician / Assistant / Insurance Billing
Eye Care of Claremore
04.2018 - 04.2021
Bachelor of Science - Business Administration
Southern Nazarene University