Kathryn Lord
SAINTPETERSBURG
Summary
Results-driven hard worker with expertise in team leadership, customer engagement, and inventory control. Proven ability to optimize operations and drive sales growth through effective problem-solving and visual merchandising strategies.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Store Manager
Dunkin' Brands
St. Petersburg, FL
03.2026 - 08.2026
- Assisted in managing daily operations and staff scheduling to optimize store efficiency.
- Implemented promotional displays and marketing initiatives to drive sales growth.
- Supported inventory management processes, ensuring stock levels met customer demand.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Restaurant Team Lead
McDonald's
Pinellas Park, FL
03.2022 - 01.2026
- Supervised daily operations to maintain efficient workflow and high-quality service.
- Monitored inventory levels and placed orders to maintain stock availability.
- Coordinated staff schedules to ensure efficient workflow and adequate coverage during peak hours.
- Interviewed and onboarded new prospective new employees
Restaurant Shift Lead
Culver's Restaurant
St. Petersburg, FL
03.2018 - 03.2019
- Supervised daily restaurant operations to provide exceptional customer service and maintain efficient workflow.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
Crew Trainer
McDonald's
Largo, FL
07.2016 - 03.2017
- Trained new crew members on operational procedures and customer service standards.
- Mentored staff in food safety protocols, ensuring compliance with health regulations and quality standards.
- Monitored daily operations, providing feedback to crew members to enhance productivity and customer satisfaction.
- Collaborated with management to identify training needs and create targeted development plans for employees.
Education
No Degree -
Pinellas County Schools
Pinellas County, FLSkills
- ServSafe Food Service Manager Certified
- POS systems operations
- Inventory control
- Visual merchandising
- Employee scheduling
- Hiring and training
- Staff supervision
- Team leadership
- Customer engagement
- Upselling strategies
- Problem-solving
- Inventory control
Certification
Serv Safe Food Service Manager Certified
Timeline
Assistant Store Manager
Dunkin' Brands
03.2026 - 08.2026
Restaurant Team Lead
McDonald's
03.2022 - 01.2026
Restaurant Shift Lead
Culver's Restaurant
03.2018 - 03.2019
Crew Trainer
McDonald's
07.2016 - 03.2017
No Degree -
Pinellas County Schools