Kathryn Love
Syracuse,NY
Summary
Compassionate and dedicated animal care professional with a strong passion for supporting clients through difficult decisions. Committed to providing empathetic, high-quality care for animals while maintaining clear and supportive communication with owners. A reliable and organized team player with a natural aptitude for animal welfare, looking to leverage my background and genuine dedication to service within a professional veterinary environment. I am a single mom of a wonderful nine year old little boy! We have a cat named cumulo and a fun loving tripod dog named Cedar. I have always had the love for animals. I have a soft spot for working with clients in the time of need to help them with the process of difficult decisions.
Overview
12
12
years of professional experience
Work History
Vet Assistant
Quarryside Animal Hospital
Jamesville
05.2025 - Current
- Assisted veterinarians during examinations and procedures, ensuring smooth workflow and patient comfort.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Observed animals for signs of distress or illness.
Vet Tech Assistant
Spay And Neuter Syracuse
Syracuse
07.2022 - 07.2023
- Assist Tech and Dr. during surgery
- Set up the surgery area
- Clean surgery area
- Monitor all surgery patients
- Clean up after surgery
- Run auto claves
- Assisted veterinarians during procedures, ensuring animal comfort and safety.
- Monitored patient vital signs and reported changes to veterinary staff promptly.
- Prepared surgical instruments and maintained a sterile environment for operations.
- Educated pet owners on post-operative care and preventative health measures.
Operations Assistant
Davidson Collison Of Clay
Clay
05.2023 - 10.2023
- Answer incoming calls
- Schedule collision appointments
- Assist with opening and closing RO's
- Make copies
- Respond to new clients with inquires
- Update client on statues of their vehicle
- Speak with insurance
- Keep track of weekly photo's
- Quality check for the recon
- Managed inventory tracking using advanced software tools for accuracy.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Receptionist/ Kennel Attendent
Liverpool Village Animal Hospital
Liverpool
12.2018 - 01.2021
- Answer Phones
- Schedule Appointments
- Take Payments
- Bring Clients into the building
- Clean rooms and stock room after clients left
- Help Dr. and Techs with anything that they need
- Take care of hospital patients
- Assist in surgery when needed
- Clean Hospital
Receptionist
Liverpool Veterinary Hospital
Liverpool, NY
11.2015 - 05.2017
- Answer Phone
- Sort faxes
- Assist clients into the exam room
- Take messages
- Tidy reception area
- Call clients to remind them of up coming appointments
- Record daily numbers
- Call clients on the fallow up list for the Dr.
Administrative Assistant & Accounts Receivable
Servpro of North & East Onondaga
East Syracuse, NY
08.2014 - 09.2015
- Print labels and mail out post cards for the first of each month
- Remove incorrect addresses from Manager
- Call to confirm next day carpet cleaning & schedule rugs to be re turned to customers
- Answer all incoming calls
- Take messages
- Direct all incoming calls to the proper department
- Office supply inventory & ordering
- Thank you letters to customers who paid their bill in full
- Send out billing letters
- File any paid or un-paid customer files in the proper cabinet
- Schedule water checks for the next day
- Update employee contact list & emergency contact list
- Make sure all necessary items are in the files
- Scan paperwork for Manager job files
- Upload completed jobs
- Input water estimate
- Send estimates to customers
- Schedule any new jobs that come in
- Close out jobs from previous day
- Print gift certificates when needed
- Make sure all proper paper work is stocked for the techs
- Complete all royalty forms including putting invoices in numerical order
- Download pictures from the techs
- Send deductible letters & Collections letters
- Take all incoming payments
Skills
answering phones
talking with people
writing e mails
Timeline
Vet Assistant
Quarryside Animal Hospital
05.2025 - Current
Operations Assistant
Davidson Collison Of Clay
05.2023 - 10.2023
Vet Tech Assistant
Spay And Neuter Syracuse
07.2022 - 07.2023
Receptionist/ Kennel Attendent
Liverpool Village Animal Hospital
12.2018 - 01.2021
Receptionist
Liverpool Veterinary Hospital
11.2015 - 05.2017
Administrative Assistant & Accounts Receivable
Servpro of North & East Onondaga
08.2014 - 09.2015