Kathryn Martino
Wilmington,DE
Summary
Seeking a position working with people. Bringing outstanding knowledge of the psychological needs of various groups, as well as organizational procedures..
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patron Experience Associate
Delaware Theatre Company
01.2025 - Current
- Built relationships with customers by providing friendly customer service.
- Supported box office operations by answering calls and assisting patrons with ticketing inquiries, enhancing customer satisfaction.
- Assisted with front of house operations, ensuring smooth functional and organizational processes.
- Oversaw concessions services to enhance audience experience at DTC shows.
- Assisted in marketing efforts by creating promotional materials and social media content.
- Assisted with educational programming and community outreach to engage and connect with the community.
- Approx. 10-15 hours per week
Founder
Wandering Pixie Store
01.2025 - Current
- Operated sole proprietorship overseeing all business aspects, ensuring cohesive management and strategic direction.
- Managed organizational, marketing, social media, event planning, administrative, customer relations, and artistic direction to drive overall business operations.
- Designed and implemented marketing strategies to increase brand visibility and expand customer outreach.
- Creates engaging content for social media platforms to attract potential customers.
- Utilizes Square POS for website management, marketing distributions, event advertisement, email list management, and online sales.
- Employs in depth knowledge of Canva and Google Suite to produce marketing and branding materials.
- Manages inventory levels to ensure product availability and timely restocking.
- Conducts market research to identify trends and consumer preferences.
- Offers hand crafted ethical home goods, apparel, and accessories.
Program Coordinator
Tufts University
06.2024 - 11.2024
- Coordinated logistics for academic and community initiatives, enhancing program delivery and engagement.
- Managed contracting process for clinical education sites, ensuring compliance with Tufts DPT program standards.
- Managed communication between departments to ensure project alignment.
- Oversaw negotiations with affiliated organizations nationwide, fostering partnerships that expanded educational opportunities.
- Identified and evaluated potential healthcare facility partnerships for students across the globe.
- Upkept compliance with institutional and accreditation standards as mandated by Tufts policies as well as federal law.
- Leveraged Salesforce, EXXAT, Google, and Adobe programs to support various project tasks and enhance productivity.
- 37.5 hours per week
Academic Program Coordinator
University of Delaware
06.2022 - 06.2024
- Aided graduate students in the development of their program of study according to program curriculum requirements as well as student's educational interests.
- Collaborated with program directors for 5 graduate level programs to develop published course maps, and educational requirements to meet accreditation and institutional standards.
- Coordinated program seminar courses including selecting speakers, travel accommodations both domestic and international, procuring refreshments, monitoring and logging attendance and demographic data, as well as producing and distributing marketing materials for each week's speaker with an expected attendance of 50-70 guests weekly.
- Spearheaded recruitment marketing efforts from conception to publishing phase, creating virtual, print, and in person recruitment materials.
- Planned and facilitated fundraising events biannually, generating several thousand dollars in donations for department and program scholarships.
- Operated multiple wordpress websites to advertise program information to current/prospective students, internal and external faculty, and external companies.
- Created a safe space for learning that is accessible and tailored to each student's individual needs/abilities while fulfilling institutional/program based educational requirements.
- Collaborated with program directors to brainstorm and plan interactive, experiential, accessible learning that collaborated with other programs, departments, colleges, and organizations across campus.
- Provided synthesized reports to department heads and program directors using evaluation metrics to address departmental inquiries and guide decision-making.
- Utilized organization's best practices when facilitating programs, and employing new and emerging technologies and complying with institutional requirements.
- Attended recruitment events for graduate students, faculty, and post docs on a global scale (ex. SACNAS and ABRCMS).
- Managed six figure budget from annual proposal to end of fiscal year reporting. Also providing regular reporting on current budget tracking throughout the fiscal year.
- Allocated spending within a predetermined budget to facilitate any and all program operational needs.
- Handled procurement, travel requests, and expense reports through SAP Concur on a monthly basis.
- Procured contract documents for all graduate students who are funded through an assistantship.
- Tracked both federal/public and private funding for all students international and domestic.
- Kept up to date documentation for 100 students at a time across five programs and three departments.
- Provided semi annual program evaluations for each program using the data to guide future program planning.
- Supervised 50 graduate students per semester during their on campus employment.
- Worked with departmental leadership to evaluate the progress of student workers under my purview.
- Facilitated course management and planning for over 100 lecture courses and over 50 lab sections each term.
- Collaborated with other program coordinators from across the university to ensure best practices are being met.
- 37.5 hours per week
Intermediate school teacher
St. Peter Cathedral School
08.2021 - 06.2022
- Developed in-person and virtual curriculums with educational goals and tailored lesson plans addressing diverse learning needs across multiple grades.
- Collaborated with peer teachers to plan lessons that facilitate interdisciplinary learning between classrooms.
- Created accessible and adaptable safe learning environments to meet individual needs and abilities of each child in group settings.
- Led students through seasonal research projects in various subjects that held topical significance to their daily life as well as emerging topics within science and popular media.
- Utilized virtual learning tools like CommonLit and IReady to enhance in-class instruction and support diverse student engagement.
- Populated, interpreted, and distributed learning progress metrics to students, colleagues, and parents.
- Maintained meticulous files documenting student's progress, assignments, and long term educational goals as well as lesson planning documents, and learning materials.
- Utilized organization's best practices when facilitating programs, and employing new and emerging technologies and complying with institutional requirements.
- Met with supervisors monthly to report evaluations for all course programs.
- 50 hours per week
Arts Teacher
UMLY
Berwyn, PA
05.2021 - 08.2021
- Developed art-based curriculum for children of all ages and backgrounds, navigating time management, budget, and accessibility constraints.
- Developed engaging lesson plans to enhance student creativity and expression.
- Created accessible learning space tailored to individual needs/abilities, fostering inclusion and support in group environment.
- Facilitated collaborative projects to promote teamwork and communication skills.
- Organized art exhibitions to showcase student artwork and foster community involvement.
- Coordinated camp-wide theatrical production, overseeing prop and costume procurement, casting, stage design, and rehearsal management to ensure successful performance.
- Designed and taught a summer long curriculum to teach students the fundamentals of dance, movement, and choreography.
- Utilized best practices to facilitate programs and employ new technologies.
- Supervised 10+ camp counselors on a daily basis.
- Coordinated team to work collaboratively toward the overall success of all camp programs.
- 40 hours per week
Lead Hiring Manager
National Income Life Insurance Company
Albany, NY
05.2019 - 01.2020
- Spearheaded recruitment marketing efforts from conception to publishing phase, creating virtual, print, and in person recruitment materials.
- Developed, interpreted, and reported various metrics regarding recruitment, onboarding, and retention of employees.
- Utilized organization's best practices when facilitating hiring programs, and employing new and emerging technologies and complying with institutional requirements.
- Supervised and trained 5+ hiring managers, enhancing recruitment effectiveness.
- Facilitated onboarding and training of new agents for their first month, ensuring smooth transition into roles.
- Coordinated collaboration among operational teams in hiring process, fostering team-based workplace unity.
- Evaluated workplace performance of colleagues, as well as incoming prospective employees.
- Delegated tasks throughout the office to various teams.
- 40 hours per week
Education
BA - Psychology,Dance
Russell Sage College
Troy08.2020
Skills
- Program coordination
- Team collaboration
- Attention to detail
- Leadership skills
- Time management
- Problem-solving abilities
- Calendar management
- Conflict resolution
- Policy implementation
- MS office
- Relationship building
- Record and file management
- Event coordination
- Verbal and written communication
- Adaptability and flexibility
- Management support
- Data collection and analysis
- Program support
Certification
Mental Health First Aid
Timeline
Patron Experience Associate
Delaware Theatre Company
01.2025 - Current
Founder
Wandering Pixie Store
01.2025 - Current
Program Coordinator
Tufts University
06.2024 - 11.2024
Academic Program Coordinator
University of Delaware
06.2022 - 06.2024
Intermediate school teacher
St. Peter Cathedral School
08.2021 - 06.2022
Arts Teacher
UMLY
05.2021 - 08.2021
Lead Hiring Manager
National Income Life Insurance Company
05.2019 - 01.2020
BA - Psychology,Dance
Russell Sage College