Kathryn McArdle
Easton,PA
Summary
Enthusiastic and experienced restaurant worker with 15+ years solid background in customer service. Skillful in building relationships with customers and creating personalized experiences. Excellent record of return customers and upsells/product promotion. Strong sense of adaptability and a desire to take on new challenges. Looking to transfer college English Lit. studies into a career building field.
Overview
4
4
years of professional experience
Work History
Server
Three Oak Steakhouse
Easton , PA
2018.11 - 2020.08
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Server Bartender
Olive Garden - Darden Restaurants
Easton , PA
2016.10 - 2020.03
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
Education
Some College (No Degree) - English Literature
Moravian College
Bethlehem, PASome College (No Degree) - Technical Theater
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Warm and Friendly Customer Service
- Verbal and Written Communication
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Liquor, Wine and Food Service
- Point of Sale (POS) System Operations
- Specials Promotion and Upselling
- Dining Room Cleaning and Upkeep
Timeline
Server
Three Oak Steakhouse
2018.11 - 2020.08
Server Bartender
Olive Garden - Darden Restaurants
2016.10 - 2020.03
Some College (No Degree) - English Literature
Moravian College
Some College (No Degree) - Technical Theater
Maricopa Community Colleges - Mesa Community College
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