Kathryn McCoy
IU Health Lifeline
Reeds,MO
1
Certification
19
years of professional experience
Detail-oriented Telecommunications Specialist focusing on safety awareness and customer support. Improved emergency response and operational success through effective communication and analytical thinking. Enhanced communication efficiency and operational workflows while ensuring safety compliance.
Work History
Telecommunications Specialist II and Shift Charge
4 Years 9 Months- Led initiatives to upgrade existing telecommunications infrastructure for improved reliability and functionality.
- Troubleshot and resolved technical issues related to communication equipment and software.
- Provided training and support for staff on new telecommunications technologies and processes.
- Ensured compliance with industry regulations and standards in all telecommunications operations.
- Coordinated telecommunications systems integration to enhance operational efficiency.
Transportation Coordinator
2 Years- Coordinated daily transportation schedules for emergency medical services to optimize response times.
- Collaborated with dispatch teams to ensure timely and efficient ambulance deployment.
- Managed communication between healthcare facilities and transport staff to streamline patient transfers.
- Oversaw inventory management of medical supplies and equipment used during transport operations.
- Provided timely transportation of diverse clients to healthcare facilities.
911 Emergency Dispatcher
2 Years- Monitored emergency calls, quickly assessing situations to prioritize response urgency.
- Coordinated communication between field units and support services to ensure timely assistance.
- Managed multiple radio channels, maintaining clear and accurate communication with responders.
- Implemented updated protocols for call handling, improving response times and service efficiency.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
911 Public Safety Telecommunicator
10 Years- Managed emergency communications, ensuring prompt responses to public safety incidents.
- Operated multi-line phone systems to receive and prioritize emergency calls effectively.
- Coordinated information dissemination between dispatchers, law enforcement, and emergency responders.
- Trained new telecommunicators on protocols for handling various emergency scenarios.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
Education
High School Diploma
Skills
Telecom protocols
Network troubleshooting
Unified communications
Customer support
Regulatory compliance
Analytical thinking
Attention to detail
Multitasking
Team leadership
Excellent communication
Active listening
Safety awareness
Certification
- Certified Flight Coordinator, IU Health Lifeline - June 2024
- CFC-L Advanced Leadership, IU Health Lifeline - Comm Link -August 30, 2025
Timeline
Telecommunications Specialist II and Shift Charge
IU Health Lifeline
11.2021 - CurrentRead More
Transportation Coordinator
Transcare Ambulance Service
11.2019 - 11.2021Read More
911 Emergency Dispatcher
Central Dispatch, Vigo County
10.2017 - 10.2019Read More
911 Public Safety Telecommunicator
Parke County Sheriff Department
11.2007 - 11.2017Read More
Liberty County High School
High School Diploma
Read More