Anita Lumpkin
Bedford Hts,OH
Summary
Accomplished Telecommunications Specialist with a robust background at Ohio Bell Telephone, adept in network troubleshooting and demonstrating exceptional organizational skills. Expertise in fiber optics and VoIP systems, significantly enhancing service efficiency. Proven track record in improving system performance and customer satisfaction, with a focus on innovative solutions and meticulous maintenance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
Telecommunications Specialist
Ohio Bell Telephone
Bedford, OH
11.1993 - 07.2020
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Measured, cut, spliced and installed wires and cables.
- Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
- Investigated customer complaints related to service interruptions or other technical issues.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Handles disconnect work on Central Office frames, cross-connect work on distributing frames, and continuity testing for installation work, for both designed and non-designed circuits.
- Perform routine maintenance on various power equipment in the central office.
Administrative Specialist
Ohio Bell Telephone
Cleveland, OH
06.1986 - 10.1993
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Developed and maintained filing systems for both paper and electronic records.
- Maintained inventory of office supplies and placed orders when necessary.
- Answered and routed telephone calls and took messages.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Performed all diversified clerical functions as an Administrative Specialist in other departments, such as Forms Management and Corporate Publishing.
Order Typist
Ohio Bell Telephone
Cleveland, OH
06.1981 - 05.1986
- Performed data entry duties efficiently while maintaining confidentiality of information.
- Entered data in numerical and alphabetical order.
- Entered data into computer systems accurately and quickly.
Education
High School Diploma -
Jane Addams High School
Cleveland, OH06-1979
Some College (No Degree) - Business Administration
Cleveland State University
Cleveland, OHSome College (No Degree) - Business Administration
Dyke College
Cleveland, OHSkills
- Network troubleshooting
- Fiber optics
- Switching systems
- Data networking
- VoIP systems
- Telecom protocols
Timeline
Telecommunications Specialist
Ohio Bell Telephone
11.1993 - 07.2020
Administrative Specialist
Ohio Bell Telephone
06.1986 - 10.1993
Order Typist
Ohio Bell Telephone
06.1981 - 05.1986
High School Diploma -
Jane Addams High School
Some College (No Degree) - Business Administration
Cleveland State University
Some College (No Degree) - Business Administration
Dyke College
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