Kathryn McGee
Bradenton,FL
Summary
Operational leader skilled in maintaining collision center workflows, safety compliance, and service continuity. Strong planning and problem-solving capabilities to resolve operational issues quickly. Drives cost control while supporting consistent customer satisfaction outcomes.
Overview
16
16
years of professional experience
Work History
Collision Center Manager
Firkins CDJR
Bradenton, FL
02.2024 - Current
- Directed body technicians, painters, and detail staff during daily operations.
- Hired and trained technicians, while monitoring and evaluating job performance.
- Reviewed repair orders and matched estimates with insurance adjusters.
- Ensured compliance with safety standards and quality requirements across all repair work.
- Evaluated employee performance and delivered constructive feedback to enhance skills.
- Trained staff on dealership processes, repair procedures, and customer service.
- Addressed customer complaints regarding service quality and completion delays to improve satisfaction.
- Supported collision repair workflow from intake through completion.
Senior Service Advisor
Caliber Collision
Poway, CA
07.2021 - 11.2023
- Maintained communication with customers on repair status throughout the service process, enhancing customer satisfaction.
- Coordinated insurance authorizations and supplemental approvals to streamline repair processes.
- Developed accurate estimates using CCC ONE repair software, ensuring transparency in repair costs.
- Reviewed damage with technicians and updated repair plans.
- Answered customer questions with clear, professional support.
Collision Estimator
Honda of El Cajon
El Cajon, CA
02.2021 - 07.2021
- Reviewed collision-related damage to prepare precise repair estimates, ensuring clarity for customers and insurance adjusters.
- Checked vehicles for hidden damage, identifying and incorporating necessary supplemental repair items to align with repair standards.
- Shared estimate details with insurance adjusters and customers.
- Recorded photos, notes, and claim details in estimating systems.
- Communicated clearly with customers through verbal and written formats, enhancing their understanding of repair processes and timelines.
Service Advisor
Caliber Collision
Spring Valley, CA
11.2020 - 02.2021
- Conducted thorough vehicle inspections for hidden damage and supplemental repairs, enhancing repair accuracy
- Assessed collision damage, preparing precise repair estimates to ensure customer satisfaction
- Communicated estimate details with insurance adjusters and customers
- Coordinated parts orders and confirmed repair requirements for assigned vehicles, streamlining the repair process
- Documented photos, notes, and claims information in estimating systems
Office Manager/Estimator
Duggan's Collision Center, Inc
Spring Valley, CA
06.2010 - 11.2020
- Updated customers, adjusters, and technicians on repair progress and approval needs to ensure timely communication.
- Supported repair order setup, estimate preparation, and insurance paperwork.
- Processed invoices and payments to streamline billing for auto body services.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable records.
Education
General Education -
Cuyamaca College
San Diego, CA01-2013
Business Administration
Concordia University Irvine
Irvine, CA01-2012
Lutheran High of San Diego
01-2010
Skills
- Collision repair
- CCC One
- Insurance estimator coordination
- Workflow management
- Team leadership
- Problem resolution
- Service quality evaluation
- Client relationship management
- Customer communication
- Conflict resolution
Timeline
Collision Center Manager
Firkins CDJR
02.2024 - Current
Senior Service Advisor
Caliber Collision
07.2021 - 11.2023
Collision Estimator
Honda of El Cajon
02.2021 - 07.2021
Service Advisor
Caliber Collision
11.2020 - 02.2021
Office Manager/Estimator
Duggan's Collision Center, Inc
06.2010 - 11.2020
General Education -
Cuyamaca College
Business Administration
Concordia University Irvine
Lutheran High of San Diego