Kianne Smith
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
House and Pet Sitter
Self Employed
06.2009 - Current
- Checked house daily to ensure it was secure and free from damage.
- Provided companionship for pets while owner was away on vacation or business trips.
- Checked house daily to ensure it was secure and free from damage.
- Reported concerns directly to homeowners via phone or text.
- Delivered newspapers, packages, and other items requested by the homeowner.
Customer Service Representative Team Lead
Lane Bryant
03.2013 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- ·Created weekly and monthly staff schedules to ensure appropriate coverage for all store shifts.
Education
High School Diploma -
Grapevine High School
Grapevine, TX06-2009
Skills
- Inside Sales Expertise
- Effective communication
- Effective Phone and Email Interaction
- Inbound and outbound calls
- Customer Engagement
- Team-Oriented Approach
- Multitasking and organization
- Workplace Professionalism
- Reliable Team Member
Timeline
Customer Service Representative Team Lead
Lane Bryant
03.2013 - 03.2025
House and Pet Sitter
Self Employed
06.2009 - Current
High School Diploma -
Grapevine High School
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