Brian Flaherty
Kingston,MA
Summary
Dynamic Territory Sales Manager with a proven track record, excelling in client acquisition and strategic negotiation. Leveraging field sales expertise and exceptional client support, I consistently exceed customer satisfaction goals while driving business growth through innovative solutions and strong relationship-building skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TERRITORY SALES MANAGER
Enviro-Master of Rhode Island and Southeastern MA
Kingston, MA
01.2023 - Current
- Identified new business opportunities and built relationships with key customers
- Managed multiple accounts simultaneously while ensuring customer satisfaction goals were met or exceeded
- Cultivated strong customer relationships by providing exceptional customer service and support
- Developed quotes and proposals for prospective and existing clients
- Conducted regular visits with customers in order to build relationships and gain insights into their needs
- Resolved conflicts between customers and internal teams regarding product specifications or delivery timelines
SALES REPRESENTATIVE
Citron Hygiene
Boston, MA
08.2021 - 12.2022
- Made outbound calls to prospective customers
- Identified sales opportunities and acted on leads
- Established and maintained relationships with customers
- Explained and negotiated service agreements
- Create routes that maximize time spent prospecting
- Visit establishments to evaluate needs or to promote product or service sales
BUSINESS DEVELOPMENT & SALES MANAGER
All Brand New England
South Shore, MA
12.2018 - 08.2021
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Prepare sales contracts for orders obtained, and submit orders for processing
- Handle all customer issues and conflicts
- Prepare marketing information for distribution in the field
- Create routes that maximize time spent prospecting
- Complete product and development training as required
- Inform and negotiate with customers on estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
- Visit establishments to evaluate needs or to promote product or service sales
- Solve customer's issues as they present themselves in a timely and professional manner
- Regarded equipment needs and advised customers on types of equipment to purchase
- Generated leads and prepared business proposals to promote company growth and industry relevance
- Analyzed client feedback and implemented policy changes to increase overall satisfaction
MERCHANDISING ASSOCIATE
Burke Distributing
Randolph, MA
07.2017 - 12.2018
- Inspected merchandise regularly for quality assurance purposes prior to display in stores
- Provided training and guidance to junior staff members on merchandising best practices
- Ensured compliance with company standards on product placement within store shelves or racks
- Developed and executed merchandising strategies and plans, ensuring alignment with corporate goals and objectives
- Assisted in the development of visual merchandising strategies for store fixtures, displays and window presentations
- Implemented store layout changes, including the addition of new fixtures
Education
BACHELOR'S - MASS MEDIA COMMUNICATION
Rhode Island College
Providence, RI05.2017
HIGH SCHOOL DIPLOMA -
Norwell High School
Norwell, MA05.2013
Skills
- Visual Merchandising Skills
- Field Sales Expertise
- Cicerone Certified Beer Server
- B2B Marketing Expertise
- B2B Outside Sales
- Inside Sales Expertise
- Digital Media Writing
- Client Support
- Sales Management
- Client Acquisition Skills
- Strategic Negotiation
- Digital Content Editing
- Social Media Management
References
References available upon request.
Certification
- Cicerone Certified
Timeline
TERRITORY SALES MANAGER
Enviro-Master of Rhode Island and Southeastern MA
01.2023 - Current
SALES REPRESENTATIVE
Citron Hygiene
08.2021 - 12.2022
BUSINESS DEVELOPMENT & SALES MANAGER
All Brand New England
12.2018 - 08.2021
MERCHANDISING ASSOCIATE
Burke Distributing
07.2017 - 12.2018
BACHELOR'S - MASS MEDIA COMMUNICATION
Rhode Island College
HIGH SCHOOL DIPLOMA -
Norwell High School
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