Kathryn Moore
Denton
Summary
Customer-focused professional with experience in guest services, hospitality support, and customer relations. Skilled in front desk operations, conflict resolution, and multitasking in fast-paced environments. Known for maintaining a welcoming atmosphere, solving guest concerns efficiently, and collaborating with team members to deliver excellent service.
Overview
3
3
years of professional experience
Work History
Hall Host
Legacy Food Hall
Plano
10.2025 - Current
- Collaborated with team members to ensure a positive and efficient guest environment
- Greeted guests and provided hospitality-focused customer service in a high-traffic environment
- Assisted visitors with directions, vendor information, and event details to enhance guest experience
- Responded to guest questions and concerns with professional communication and problem-solving
- Provided accurate information to callers regarding services and products
- Maintained a welcoming and organized public space while supporting operations across multiple vendors
Basketball Official
Frisco Fieldhouse
Frisco
10.2022 - Current
- Managed fast-paced games, ensuring professionalism and clear communication with players, coaches, and staff.
- Resolved disputes and enforced rules, utilizing conflict resolution and decision-making skills to uphold game integrity.
- Collaborated with officiating teams to ensure organized and smooth game operations.
- Demonstrate leadership, composure, and customer service skills when interacting with spectators and participants.
Cashier
7-eleven
Northlake
05.2024 - 09.2024
- Provided friendly customer service while assisting a high volume of customers
- Processed cash, credit, and digital payments accurately while maintaining proper cash handling procedures
- Handled customer questions and resolved concerns to maintain a positive guest experience
- Maintained a clean, organized store environment and restocked merchandise
- Multitasked between register operations, stocking, and assisting customers in a fast-paced setting
Education
Bachelor of Science - Psychology
Texas Women's University
Denton, TX05-2027
Skills
- Guest Services & Customer Experience
- Front Desk Support
- Hospitality & Client Relations
- Reservations & Scheduling
- Cash Handling & Payment Processing
- Conflict Resolution
- Multitasking & Problem Solving
- Time Management
- Professional Communication
- Team Collaboration
- Telephone management
- Adaptable to change
Timeline
Hall Host
Legacy Food Hall
10.2025 - Current
Cashier
7-eleven
05.2024 - 09.2024
Basketball Official
Frisco Fieldhouse
10.2022 - Current
Bachelor of Science - Psychology
Texas Women's University