Kathryn Mowles
Milwaukee,WI
Summary
Proven Parts Sourcing Specialist with a track record of enhancing procurement strategies and supplier relationships at Safelite Auto Glass. Leveraged cost analysis and strategic sourcing to improve part availability and reduce costs by over 20%, ensuring high-quality standards and exceptional customer experiences through effective communication and collaboration.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
36
36
years of professional experience
Work History
Parts Sourcing Specialist/Customer Service Representative
Safelite Auto Glass
05.1988 - 08.2024
- Locate and source out of stock items assessing internal channels (in store, alternative warehouse locations, distribution center), including substitute options as well as external channels (third party vendors) to secure the required part in the timeliest and most cost-effective manner.
- Monitor and track inbound shipments using multiple technical systems and effectively communicate with customers and the Service Delivery team regarding expected delivery times and delays.
- Confirm receipt of vendor and dealer sourced parts, audit invoices, and follow up on purchase order discrepancies.
- Collect VIN and insurance verification information, and ensure parts meet quality standards using multiple systems and visual management tools.
- Partner with key internal collaborators to ensure receipt and delivery of parts and provide clear communication and information to the customer to drive exceptional experience.
Education
Bachelor of Science - Elementary Education
University of Wisconsin - Eau Claire
Eau Claire, WI12.1983
Skills
- Cost Analysis
- Procurement
- Strategic Sourcing
- Supplier Relationship Management
- Customer Service
- Problem-solving abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Parts Sourcing Specialist/Customer Service Representative
Safelite Auto Glass
05.1988 - 08.2024
Bachelor of Science - Elementary Education
University of Wisconsin - Eau Claire
Similar Profiles
Chris CormierChris Cormier
Master Technician at Safelite Auto GlassMaster Technician at Safelite Auto Glass
Yezabelle RodriguezYezabelle Rodriguez
Bilingual CSR at Safelite Auto GlassBilingual CSR at Safelite Auto Glass
Heather GarciaHeather Garcia
Customer Advocate at Safelite Auto GlassCustomer Advocate at Safelite Auto Glass
Cris Jericho FrancheCris Jericho Franche
Warehouse Associate 2 at Safelite Auto GlassWarehouse Associate 2 at Safelite Auto Glass
Maia NovotnakMaia Novotnak
Delivery Driver/Warehouse (Contract) at VehoDelivery Driver/Warehouse (Contract) at Veho