Kathryn Munslow
Providence
Summary
Sincere Animal Care Technician proficient in handling various pet breeds and temperaments. Offering 15 -year background conducting pet examinations, maintaining animal care records and Administering medication such as Chemotherapy medications and Insulin. Certified in Pet First Aid ,CPR, Veterinary assisting and Grooming. Rabies vaccinated. Experienced in dog washing. Known for providing customers with excellent care and treatment. Trained to calmly handle distressed animals during grooming and medical examination. Eager to learn new skills and work with many different animals (dogs, cats,exotics,ect.) interested in furthering education into the veterinary field. Experience in crematorium operation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR
Providence River Animal Hospital
2023.01 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collaborated with local animal shelters as a clinic liaison, facilitating the provision of necessary medical care for rescued animals.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Triaged incoming patients to determine treatment needs and urgency of care.
Kennel Manager/Dog Program Manager
RISPCA
2020.10 - 2023.01
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
- Treated animal illnesses or injuries following experience or instructions of veterinarians.
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Assessed animals for signs of injury or illness, notifying managers or veterinarians.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Attended to calls reporting of animal bites.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Preserved crucial crime scene details by meticulously photographing each area before collecting any physical samples or objects found at the location.
Assistant Manager, Groomer
Friends Of Toto
2016.10 - 2020.10
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained clean and organized boarding areas to promote animal well being.
- Cleaned and sanitized animal areas, including managing laundry and collecting waste.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coached employees by delivering training, and guidance.
Customer Service Representative
Motif Magazine
2015.01 - 2015.12
- Answered constant flow of customer calls.
- Leveraged sales expertise to promote print advertising.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Journalist
Motif Magazine
2013.06 - 2015.08
- Pursued and developed stories independently and for assignment, covering range of topics.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Provided on-air commentary for local radio and television stations.
- Researched content and grammatical issues to check accuracy of information.
Illustrator
FrankenStuffs
2013.01 - 2015.01
- Took ideas and developed high quality creations, which included characters, environments and other objects.
- Created aesthetically-pleasing advertisements that complemented products.
Groomer's Assistant
Grooming Tails
2014.01 - 2014.08
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Cleaning Crew
Bald Hill Pediatrics
2011.09 - 2013.01
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
- Protected and maintained carpets with regular steam cleaning and shampooing.
- Cleaned, vacuumed and dusted all areas of exam and waiting rooms in the building to maintain organized, professional appearance for employees and clients.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
Animal Care Technician, Groomer, Receptionist
Pet Resort
2011.06 - 2012.01
- Scanned documents and saved in database to keep records of essential organizational information.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Animal Care Volunteer
Guardian Angel Cat Haven
2008.06 - 2011.01
- Kept animals clean and free of contaminants to promote optimal health.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Education
Certificate in Veterinary Assisting -
Holly And Hugo
Online01.2020
Certificate in pet CPR and First Aid -
Pet Tech
Providence, RI2019
Certificate in Grooming -
Holly And Hugo
Online01.2017
Some College (No Degree) - Medical Assisting
Quinebaug Valley Community College
Danielson, CTHigh School Diploma -
Ponaganset High School
North Scituate, RI06.2011
Skills
- Bathing
- Appointment Setting
- Equipment and Instrument Sterilization
- Feeding
- Cleaning
- Recruiting and interviewing
- Issue resolution
- Canine health issues
- Safe nail trimming
- Fur cutting techniques
- Insulin Administration
- First Aid/CPR Certified
- Animal interaction
- Crematorium operation.
- Animal Care Expertise
- Pet Grooming Techniques
- Animal Behavior Understanding
- First Aid Training
- Staff Management
- Veterinary Knowledge
- Staff Scheduling
- Facility Maintenance
- Positive Attitude
- Organizational Skills
- Calm Under Pressure
- Decision-Making
- Problem Resolution
- Verbal Communication
- Flexible and Adaptable
Voulenteer trapper for Community Cat Center TNR program
The feral cat population in providence has been out of control for quite sometime, I worked with Paws Watch in 2018 to do some TNR. Started trapping for Community Cat Center February 2020. Duties include monitoring traps, transporting feral cats to the Community Cat Center, Get cats set up in hospital baskets with litter boxes food and blankets. Post spade/neuter appointment I transport cats back to their colony turf.
Certification
- Fear Free Certified
- TIPS certified
- IAABC behavior consultant certification
- Pet CPR and First aid certification
Timeline
CSR
Providence River Animal Hospital
2023.01 - Current
Kennel Manager/Dog Program Manager
RISPCA
2020.10 - 2023.01
Assistant Manager, Groomer
Friends Of Toto
2016.10 - 2020.10
Customer Service Representative
Motif Magazine
2015.01 - 2015.12
Groomer's Assistant
Grooming Tails
2014.01 - 2014.08
Journalist
Motif Magazine
2013.06 - 2015.08
Illustrator
FrankenStuffs
2013.01 - 2015.01
Cleaning Crew
Bald Hill Pediatrics
2011.09 - 2013.01
Animal Care Technician, Groomer, Receptionist
Pet Resort
2011.06 - 2012.01
Animal Care Volunteer
Guardian Angel Cat Haven
2008.06 - 2011.01
Certificate in Veterinary Assisting -
Holly And Hugo
Certificate in pet CPR and First Aid -
Pet Tech
Certificate in Grooming -
Holly And Hugo
Some College (No Degree) - Medical Assisting
Quinebaug Valley Community College
High School Diploma -
Ponaganset High School
- Fear Free Certified
- TIPS certified
- IAABC behavior consultant certification
- Pet CPR and First aid certification
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