Rachel Casey
Centerville
Summary
Dynamic customer service professional with extensive experience at A-Abel Family of Companies, adept at resolving inquiries and enhancing satisfaction. Proven ability in complaint handling and active listening, leading to improved service delivery. Recognized for training staff and implementing feedback mechanisms, fostering a culture of continuous improvement.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
22
22
years of professional experience
Work History
CSR
A-Abel Family of Companies
09.2015 - Current
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Streamlined communication processes between departments to improve service delivery.
- Trained new staff on best practices for customer engagement and issue resolution.
- Implemented feedback mechanisms to identify areas for service enhancement.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Sales Manager
Sears
03.2011 - 08.2015
- Led sales team to achieve quarterly targets through strategic planning and effective execution.
- Developed training programs to enhance team skills, resulting in improved sales performance.
- Analyzed market trends to identify new business opportunities and refine sales strategies.
- Fostered strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Mentored junior staff, cultivating a high-performing team focused on achieving collective goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
STNA
Heartland of Miamisburg
06.2003 - 08.2015
- Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health changes.
- Supported patient mobility through safe transfer techniques, enhancing overall independence.
- Educated patients and families on care plans, fostering understanding and compliance with treatment protocols.
- Trained new staff on standard operating procedures, promoting consistency in quality of care delivery.
- Implemented infection control practices, contributing to a safe and hygienic environment for patients and staff.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
Education
High School Diploma -
West Carrollton High School
West Carrollton, Oh05-1996
Skills
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Critical thinking
- Sales team training
- Staff management
- Positive and upbeat
- Dressing assistance
- Bathing assistance
- Patient care
- Ambulation assistance
Timeline
CSR
A-Abel Family of Companies
09.2015 - Current
Sales Manager
Sears
03.2011 - 08.2015
STNA
Heartland of Miamisburg
06.2003 - 08.2015
High School Diploma -
West Carrollton High School
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