MAÏWOYANG Aimée Tapra
1703 Mount Pisgah Lane Silver Spring,MD
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
year of professional experience
Work History
CSR
Domino's Pizza
Hyattsville, MD
2025.01 - Current
- Gathered feedback from customers regarding products and services.
- Analyzed customer feedback data to identify areas of improvement.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Identified customer needs and provided appropriate solutions.
- Documented all conversations with customers in CRM software according to company standards.
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Certificate - CPR
Quality First Career, Inc.
Hyattsville, MD2025-05
Certificate - CNA
Quality First Career, Inc.
Hyattsville, MD2025-04
Master of Science - Master Accountiing
ESGIS
Lomé In TOGO2021-11
Bachelor's in Finance Accounting - Finance Accounting
Aube-Nouvelle of Bobo-Dioulassa in Burkina-Faso
Burkina-Faso2017-08
High School Diploma - General Studies
Franco-English Commercial Technical High School
Chad -ndjamena2012-06
Skills
- Patient care
- Patient monitoring
- Patient hygiene assistance
- Bathing assistance
- Patient transfers
- Dressing assistance
- Basic life support
- Conflict resolution
- Infection control practices
- Maintaining confidentiality
- Toileting assistance
- Assisting with personal grooming
- Compassionate caregiver
- Patient management
Languages
English
Professional
French
Native/ Bilingual
Timeline
CSR
Domino's Pizza
2025.01 - Current
Certificate - CPR
Quality First Career, Inc.
Certificate - CNA
Quality First Career, Inc.
Master of Science - Master Accountiing
ESGIS
Bachelor's in Finance Accounting - Finance Accounting
Aube-Nouvelle of Bobo-Dioulassa in Burkina-Faso
High School Diploma - General Studies
Franco-English Commercial Technical High School