Minelis Faguaga
Pembroke Pines,United States
Summary
Customer service professional skilled in addressing and resolving issues to enhance satisfaction and drive operational success. Strong team collaborator focused on achieving positive outcomes in a supportive environment. Exceptional communication and problem-solving abilities contribute to effective service delivery and alignment with team goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
CSR
Leader Animal Specialty Hospital
Cooper City, USA
09.2025 - Current
- Managed high call volumes, ensuring customer satisfaction by maintaining professionalism and multitasking effectively during peak hours.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Uphold strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Trained new staff on company policies, procedures, and efficient handling of customer interactions.
- Built strong client relationships by understanding needs and preferences, promoting long-term loyalty.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Updated and organized medical records for each patient during appointments.
Behavioral Health Technician
Navy
Guantanamo Bay, Cuba
07.2021 - 06.2024
- Provided crisis intervention services, successfully de-escalating situations, and ensuring patient safety.
- Delivered compassionate care during challenging circumstances, fostering patient trust and promoting resilience in their recovery process.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Implemented therapeutic activities to build skills, enhance self-awareness, and develop healthy coping mechanisms for patients.
- Recognized individuals under the influence of drugs or alcohol, and the typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy, and trust among clients.
- Mentored new Behavioral Health Technicians, sharing best practices to enhance onboarding experience and improve team integration.
Hospital Corpsman (Medical Assistant)
Navy
Guantanamo Bay, Cuba
07.2021 - 06.2024
- Monitored vital signs, documented temperature, pulse, and blood pressure, and performed venipunctures to assess the conditions of 300 patients.
- Maintained detailed records of 3,000 patients' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Developed training materials for incoming Hospital Corpsmen, improving departmental knowledge and preparedness.
- Assisted in surgical procedures, RFA (Radiofrequency Ablation), MBB (Medial Branch Block), hip nerve block, TFESI (Transforaminal Epidural Steroid Injection), maintaining a sterile environment, and managing surgical instruments with precision.
- Streamlined clinic operations by coordinating scheduling, managing patient flow, and ensuring timely follow-up care for over 400 patients.
- Streamlined clinic operations by scheduling appointments, managing patient flow, and coordinating follow-up care for over 400 patients.
- Coordinated inventory management for medical supplies worth $100,000, ensuring adequate stock levels while minimizing waste.
Veterinary Technician
Teacups Puppies & Boutique
Davie, USA
03.2018 - 05.2021
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Administered medications to animals in treatment and documented changes in condition.
- Provided safety support by restraining animals to minimize risk of injury to veterinarians.
- Educated clients on preventive care measures, such as vaccination schedules, heartworm prevention, flea/tick control, and nutrition guidelines.
- Educated clients on preventive care measures, enhancing animal health through tailored vaccination schedules, heartworm prevention, flea/tick control, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels, promoting a safe and sanitary environment for patients and staff.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Answered owner animal health questions and advised on best care practices.
Education
Certificate - Behavioral Health
Medical Education And Training Campus
San AntonioCertificate - Medical Assisting
Hospital Corpsman Basic Training
San AntonioHigh School Diploma -
Mcarthur High School
Hollywood, FLSkills
- Customer service
- Complaint resolution
- Customer issue resolution
- Compassionate care
- Triage and assessment
- Scheduling
- Electronic health records
- Accurate documentation
- Conflict de-escalation
- Active listening
- Clear communication
- Teamwork and collaboration
- Team collaboration
- Client confidentiality
- Patient care
Certification
- BLS (Basic Life Support) Certification
- TCCC (Tactical Combat Care) Certification
- Behavioral Health Technician
- General Hospital Corpsman Certified
- Auricular Acupuncture Certified
Languages
- English, Native or Bilingual
- Spanish, Full Professional
Timeline
CSR
Leader Animal Specialty Hospital
09.2025 - Current
Behavioral Health Technician
Navy
07.2021 - 06.2024
Hospital Corpsman (Medical Assistant)
Navy
07.2021 - 06.2024
Veterinary Technician
Teacups Puppies & Boutique
03.2018 - 05.2021
Certificate - Behavioral Health
Medical Education And Training Campus
Certificate - Medical Assisting
Hospital Corpsman Basic Training
High School Diploma -
Mcarthur High School