Kathryn Palmer
Monument,CO
Summary
Versatile professional with an expert background in optimizing text accuracy, coherence, and impact. Published author and editor skilled in grammar, syntax, and style consistency across multiple formats. Proven record of overhauling organizational systems and managing complex processes and compliance metrics. Collaborative, results-oriented communicator with a meticulous eye for detail and a commitment to excellence.
Overview
36
36
years of professional experience
Work History
Freelance Proofreader, Beta Reader, and Editor
Self-Employed
Monument, CO
06.1993 - Current
- Edit diverse manuscripts and documents for mechanics, clarity, expression, voice, pacing, and style.
- Maintained a five-star review rating on Fiverr as a writer/editor for five years.
- Provide developmental feedback on pre-publication drafts for independent authors.
- Published Butterfly Dust, a novel. Aspen Books, 1997.
- Wrote another novel, Fierce and Fragile Magic, currently in the beta-reader stage.
Licensed Insurance Agent
Senior First
Monument, CO
04.2024 - 12.2025
- Educated clients on insurance products and coverage options to ensure informed decision-making.
- Guided clients through enrollment while maintaining full CMS compliance.
- Built lasting client relationships through follow-up calls and plan reviews.
- Processed applications, SOAs, and HRAs accurately and efficiently.
- Coordinated with carriers and brokerage teams to resolve enrollment and billing issues.
Training and Engagement Coordinator
Home Instead Senior Care
Colorado Springs, CO
10.2018 - 08.2019
- Restructured caregiver training materials, including handouts, binders, folders, and PowerPoints.
- Created a Training Facilitator's Guide and Orientation Agenda.
- Trained new caregivers on company culture, policies, processes, care procedures, and safety.
- Raised caregiver application numbers by generating and following up with lead reports.
- Increased talent pool by reviewing applications and setting up interviews.
- Conducted pre-screening phone interviews.
- Checked references and ran background checks.
- Processed new client paperwork quickly and accurately.
- Supported service coordinator with all aspects of scheduling.
- Provided administrative support for all office processes and functions.
Student Services Administrative Assistant
Chavez-Huerta K-12 Preparatory Academy
Pueblo, CO
07.2016 - 06.2018
- Coordinated administrative operations for Exceptional Student Services, supporting 504, ELL, MTSS, READ Act, and Gifted programs.
- Developed and sustained comprehensive tracking for departmental status and progress.
- Overhauled the entire office filing system and organizational flow within first two months of employment.
- Oversaw all office operations.
- Created and tracked monthly schedules and calendars for all ESS department personnel.
- Managed regulatory compliance and data privacy for all Exceptional Student documentation.
Adjunct English Instructor
Pueblo Community College
Pueblo, CO
01.2014 - 08.2015
- Developed and implemented curriculum for college-level English courses.
- Mentored students in academic writing and critical thinking skills.
- Evaluated student performance through assessments and provided constructive feedback.
- Collaborated with faculty to align course objectives with institutional goals.
- Facilitated engaging classroom discussions to improve learning outcomes.
Student Teacher
Glenwood Springs High School
Glenwood Springs, CO
01.2012 - 05.2012
- Created and implemented engaging lesson plans aligned with curriculum standards.
- Motivated and counseled students regarding academic progress.
- Assessed student performance, providing constructive feedback.
- Partnered with my mentor to maintain state standards and school policies in our classroom.
- Cultivated a positive classroom environment to encourage student participation and learning.
Online Writing Tutor
University of Phoenix
Online
01.2003 - 01.2006
- Strengthened student writing through rigorous developmental feedback and structural analysis.
- Guided mastery of writing mechanics, voice, and formal documentation standards.
Instructor
Kaplan Education
08.1996 - 08.1998
- Directed MCAT Verbal Reasoning and Writing Sample preparation through strategic instruction and comprehensive manuscript critique.
Writing Tutor
Brigham Young University Writing Center
Provo, UT
09.1990 - 04.1993
- Coached university-wide students in scholarly and creative writing, refining structure, mechanics, and ESL proficiency across all disciplines.
Education
Master of Arts - Education
University of Phoenix
OnlineBachelor of Arts - English
Brigham Young University
Provo, UTSkills
- Proofreading/Editing
- Interpersonal and written communication
- Relationship building
- Critical thinking
- Public speaking
- Administrative support
- Microsoft Word
- Time management
- Organization
- Customer and client relations
About Me
- Singer
- Reader
- Cook
- Active member of my church community
- Gym rat
Timeline
Licensed Insurance Agent
Senior First
04.2024 - 12.2025
Training and Engagement Coordinator
Home Instead Senior Care
10.2018 - 08.2019
Student Services Administrative Assistant
Chavez-Huerta K-12 Preparatory Academy
07.2016 - 06.2018
Adjunct English Instructor
Pueblo Community College
01.2014 - 08.2015
Student Teacher
Glenwood Springs High School
01.2012 - 05.2012
Online Writing Tutor
University of Phoenix
01.2003 - 01.2006
Instructor
Kaplan Education
08.1996 - 08.1998
Freelance Proofreader, Beta Reader, and Editor
Self-Employed
06.1993 - Current
Writing Tutor
Brigham Young University Writing Center
09.1990 - 04.1993
Master of Arts - Education
University of Phoenix
Bachelor of Arts - English
Brigham Young University