Hi, I’m
Kathryn Prickett
Nashville,TN
Summary
Experienced and dedicated professional with a strong work ethic and a passion for teamwork. Thrives in a growth-oriented and collaborative environment. Committed to providing support to achieve collective goals.
Overview
13
years of professional experience
1
Certification
Work History
Tennessee OncologyNashville, TN
Registration Coordinator
08.2025 - Current
Job overview
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Manage patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinate communication between patients and healthcare providers to ensure clarity and responsiveness.
- Coordinate patient scheduling, check-in, and payments for billing.
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Nashville Fertility CenterNashville, TN
Clinical Administrative Assistant
11.2024 - 04.2025
Job overview
- Managing phone messages from patients to clinic
- Customer service, ensuring patients get a timely response
- Data Entry Management: entering information to patient charts
- Coordination of Third Party registration, financials, medical records and scheduling
- IVF pre-cycle coordination, review patient chart to ensure all pre-requisite testing is complete
Nashville Fertility CenterNashville, TN
New Patient Coordinator
02.2023 - 11.2024
Job overview
- Managed a high volume of incoming calls, emails, and online inquiries from patients seeking care
- Provided exceptional customer service by actively listening to patient concerns in a highly sensitive medical field
- Collaborated with cross-functional teams to address complex patient inquiries or complaints
- Conducted comprehensive patient intake interviews to gather medical history, symptoms, and current medications
- Maintained accurate and up-to-date electronic health records (EHR) for all patients
- Scheduled appointments, coordinated referrals, and managed patient flow in a fast-paced healthcare setting
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Developed training materials for new intake specialists to streamline onboarding process
- Developed and maintained positive relationships with patients, fostering trust and loyalty
Nashville Fertility CenterNashville, TN
Business Office Float
09.2022 - 02.2023
Job overview
- Cross trained in multiple departments, including front desk receptionist, phone operator, new patient intake, insurance authorizations
- Greeted and checked in patients, ensuring a warm and welcoming atmosphere
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Answered phone calls and addressed patient inquiries with professionalism and accuracy
- Maintained patient records by accurately updating personal information, medical history, and insurance details
- Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
- Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
- Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care
- Performed data entry tasks accurately and efficiently to update electronic health records (EHR)
- Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit
PediaTrust, LLCHighland Park, IL
Remote - Patient Representative
05.2022 - 08.2022
Job overview
- Proficient knowledge in Epic EMR system, act as a liaison between patients and clinical staff, including scheduling, answering phones, checking patients in and out
- Manage schedule templating for providers, knowledgeable in coding for inpatient hospital billing
- Submits insurance authorizations for HMO insurance policies
PediaTrust, Pediatric PartnersHighland Park, IL
Office Coordinator
11.2017 - 05.2022
Job overview
- Proficient knowledge in Epic EMR system, manage employee schedules and provides training for all employees, act as a liaison between patients and clinical staff, including scheduling, answering phones, checking patients in and out
- Manage schedule templating for providers, knowledgeable in coding for inpatient hospital billing
- Submits insurance authorizations for HMO insurance policies
Warrior WrestlingChicago, IL
Front of House Staff
01.2019 - 01.2022
Job overview
- Event staff, ensures great guest experience
- Working directly with guests handling ticketing and money
- Crowd management
- Works with talent to ensure their needs are met
- Running errands day of show for any last minute needs
PediaTrust, Elm Street PediatricsWinnetka, IL
Patient Representative
03.2016 - 11.2017
Job overview
- Knowledgeable in Epic EMR system, liaison between patients and medical providers including scheduling, answering phones, checking patients in and out, understanding of insurance billing and patient responsibility balances
Bagel Art CafeEvanston, IL
Barista
10.2015 - 03.2016
Evanston, IL
Nanny
07.2013 - 10.2015
Job overview
- Provided care for a private family
Block Medical CenterSkokie, IL
Dieticians Assistant
07.2013 - 08.2015
Job overview
- Gathered patient clinical notes prior to consultation with dietician
- Ordered and prepared groceries in anticipation of cooking classes
Education
Hiawatha High SchoolKirkland, IL
Diploma
01.2008
Skills
- Organizational growth
- Critical thinking
- Professional telephone etiquette
- HIPAA compliance
- Time management capabilities
- Patient confidentiality maintenance
- Conflict resolution techniques
- Interpersonal relationship building
- Problem-solving
- Multitasking and organization
Certification
CPR Certification, 2016-03-01, 2022-09-30
Timeline
Registration Coordinator
Tennessee Oncology
08.2025 - Current
Clinical Administrative Assistant
Nashville Fertility Center
11.2024 - 04.2025
New Patient Coordinator
Nashville Fertility Center
02.2023 - 11.2024
Business Office Float
Nashville Fertility Center
09.2022 - 02.2023
Remote - Patient Representative
PediaTrust, LLC
05.2022 - 08.2022
Front of House Staff
Warrior Wrestling
01.2019 - 01.2022
Office Coordinator
PediaTrust, Pediatric Partners
11.2017 - 05.2022
Patient Representative
PediaTrust, Elm Street Pediatrics
03.2016 - 11.2017
Barista
Bagel Art Cafe
10.2015 - 03.2016
Nanny
07.2013 - 10.2015
Dieticians Assistant
Block Medical Center
07.2013 - 08.2015
Hiawatha High School
Diploma