Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kathryn Prickett

Nashville,TN
Kathryn Prickett

Summary

Experienced and dedicated professional with a strong work ethic and a passion for teamwork. Thrives in a growth-oriented and collaborative environment. Committed to providing support to achieve collective goals.

Overview

12
years of professional experience
1
Certification

Work History

Nashville Fertility Center

Clinical Administrative Assistant
11.2024 - 04.2025

Job overview

  • Managing phone messages from patients to clinic
  • Customer service, ensuring patients get a timely response
  • Data Entry Management: entering information to patient charts
  • Coordination of Third Party registration, financials, medical records and scheduling
  • IVF pre-cycle coordination, review patient chart to ensure all pre-requisite testing is complete

Nashville Fertility Center

New Patient Coordinator
02.2023 - 11.2024

Job overview

  • Managed a high volume of incoming calls, emails, and online inquiries from patients seeking care
  • Provided exceptional customer service by actively listening to patient concerns in a highly sensitive medical field
  • Collaborated with cross-functional teams to address complex patient inquiries or complaints
  • Conducted comprehensive patient intake interviews to gather medical history, symptoms, and current medications
  • Maintained accurate and up-to-date electronic health records (EHR) for all patients
  • Scheduled appointments, coordinated referrals, and managed patient flow in a fast-paced healthcare setting
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Developed training materials for new intake specialists to streamline onboarding process
  • Developed and maintained positive relationships with patients, fostering trust and loyalty

Nashville Fertility Center

Business Office Float
09.2022 - 02.2023

Job overview

  • Cross trained in multiple departments, including front desk receptionist, phone operator, new patient intake, insurance authorizations
  • Greeted and checked in patients, ensuring a warm and welcoming atmosphere
  • Scheduled appointments for patients, efficiently managing the appointment calendar
  • Answered phone calls and addressed patient inquiries with professionalism and accuracy
  • Maintained patient records by accurately updating personal information, medical history, and insurance details
  • Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
  • Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
  • Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care
  • Performed data entry tasks accurately and efficiently to update electronic health records (EHR)
  • Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit

PediaTrust, LLC

Remote - Patient Representative
05.2022 - 08.2022

Job overview

  • Proficient knowledge in Epic EMR system, act as a liaison between patients and clinical staff, including scheduling, answering phones, checking patients in and out
  • Manage schedule templating for providers, knowledgeable in coding for inpatient hospital billing
  • Submits insurance authorizations for HMO insurance policies

PediaTrust, Pediatric Partners

Office Coordinator
11.2017 - 05.2022

Job overview

  • Proficient knowledge in Epic EMR system, manage employee schedules and provides training for all employees, act as a liaison between patients and clinical staff, including scheduling, answering phones, checking patients in and out
  • Manage schedule templating for providers, knowledgeable in coding for inpatient hospital billing
  • Submits insurance authorizations for HMO insurance policies

Warrior Wrestling

Front of House Staff
01.2019 - 01.2022

Job overview

  • Event staff, ensures great guest experience
  • Working directly with guests handling ticketing and money
  • Crowd management
  • Works with talent to ensure their needs are met
  • Running errands day of show for any last minute needs

PediaTrust, Elm Street Pediatrics

Patient Representative
03.2016 - 11.2017

Job overview

  • Knowledgeable in Epic EMR system, liaison between patients and medical providers including scheduling, answering phones, checking patients in and out, understanding of insurance billing and patient responsibility balances

Bagel Art Cafe

Barista
10.2015 - 03.2016

Nanny
07.2013 - 10.2015

Job overview

  • Provided care for a private family

Block Medical Center

Dieticians Assistant
07.2013 - 08.2015

Job overview

  • Gathered patient clinical notes prior to consultation with dietician
  • Ordered and prepared groceries in anticipation of cooking classes

Education

Hiawatha High School
Kirkland, IL

Diploma
01.2008

Skills

  • Organizational growth
  • Critical thinking
  • Professional telephone etiquette
  • HIPAA compliance
  • Time management capabilities
  • Patient confidentiality maintenance
  • Conflict resolution techniques
  • Interpersonal relationship building
  • Problem-solving
  • Multitasking and organization

Certification

CPR Certification, 2016-03-01, 2022-09-30

Timeline

Clinical Administrative Assistant

Nashville Fertility Center
11.2024 - 04.2025

New Patient Coordinator

Nashville Fertility Center
02.2023 - 11.2024

Business Office Float

Nashville Fertility Center
09.2022 - 02.2023

Remote - Patient Representative

PediaTrust, LLC
05.2022 - 08.2022

Front of House Staff

Warrior Wrestling
01.2019 - 01.2022

Office Coordinator

PediaTrust, Pediatric Partners
11.2017 - 05.2022

Patient Representative

PediaTrust, Elm Street Pediatrics
03.2016 - 11.2017

Barista

Bagel Art Cafe
10.2015 - 03.2016

Nanny

07.2013 - 10.2015

Dieticians Assistant

Block Medical Center
07.2013 - 08.2015

Hiawatha High School

Diploma

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Kathryn Prickett