Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Roman

Rome,GA

Summary

Experienced with academic research, project management, and effective communication. Utilizes analytical skills to evaluate complex information and deliver well-informed conclusions. Knowledge of time management and adaptability ensures consistent high performance in diverse academic settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

AdaptHealth
Cumming, GA
12.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Personal Trainer/ Health and Wellness Coach

Workout Anytime
Rome
02.2022 - 12.2024
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Increased client retention through consistent communication, motivation, and support.
  • Designed specific workout systems for individual clients based on performance ability.
  • Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
  • Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.

Cashier/Customer Service

McAllister's Deli
Rome, GA
03.2020 - 01.2022
  • Operated cash register with accuracy and efficiency.
  • Provided prompt assistance to customer inquiries and handled spills efficiently.
  • Arranged new sales displays weekly with fresh merchandise.
  • Built lasting customer relationships to encourage repeat business.
  • Managed inventory levels effectively, reducing stock shortages and waste.
  • (706-252-8350)
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.

Education

BBA - Business Administration & Accounting

Georgia Highlands College
Rome, GA

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Payment processing
  • Computer operations management
  • Documentation skills
  • Motivational coaching
  • Leadership skills
  • Flexibility and mobility
  • Health and wellness

Certification

  • CPR/AED Certified (Valid until March 2026)
  • Certified Personal Trainer (Valid until June 2026)

Timeline

Customer Service Specialist

AdaptHealth
12.2024 - Current

Personal Trainer/ Health and Wellness Coach

Workout Anytime
02.2022 - 12.2024

Cashier/Customer Service

McAllister's Deli
03.2020 - 01.2022

BBA - Business Administration & Accounting

Georgia Highlands College