Kathryn Rosas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Bakery Cashier
Crumbl Cookies
02.2023 - 07.2023
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Offered every customer exceptional service and learned regular customers' preferences.
Cashier Team Lead
Raising Canes
08.2021 - 12.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
Burlington Coat Factory Warehouse
06.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
License For Cosmetology -
Tricoci University of Beauty Culture
Glendale Heights, IL05.2022
High School Diploma -
Steinmetz College Prep
Chicago, IL06.2020
Skills
- Problem-Solving Ability
- Professional Telephone Demeanor
- Customer Relations
- Customer Service
- Customer Account Management
Timeline
Bakery Cashier
Crumbl Cookies
02.2023 - 07.2023
Cashier Team Lead
Raising Canes
08.2021 - 12.2022
Customer Service Representative
Burlington Coat Factory Warehouse
06.2020 - 12.2020
License For Cosmetology -
Tricoci University of Beauty Culture
High School Diploma -
Steinmetz College Prep
Similar Profiles
Shelbee ChavarryShelbee Chavarry
Shift Lead Supervisor at Crumbl CookiesShift Lead Supervisor at Crumbl Cookies
Sadie DowdSadie Dowd
Baker at Crumbl CookiesBaker at Crumbl Cookies
Aquiles VizcarrondoAquiles Vizcarrondo
Shift Leader at Crumbl CookiesShift Leader at Crumbl Cookies
Aiden AlmazanAiden Almazan
Store Manager at Crumbl CookiesStore Manager at Crumbl Cookies
Irina HerasymchukIrina Herasymchuk
Bakery Cashier at Creme De La Creme BakeryBakery Cashier at Creme De La Creme Bakery