Kathryn Schefsky
Williamsport,PA
Summary
Dynamic professional with proven expertise in customer service and salesmanship. Excelled in creating loyal clientele through exceptional service and high-quality performance, demonstrating strong multitasking and complex problem-solving abilities. Known for a professional appearance and engaging personality, consistently enhancing customer satisfaction and fostering repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Manages both of these full time jobs while also being a full time, successful student.
Overview
3
3
years of professional experience
Work History
Bartender
The Bar on Market
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
The Trail Inn
05.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Bachelor of Science
Penn State University
State College, PA12.2024
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Complex Problem-Solving
- Hospitality service expertise
- Professional Appearance
- Salesmanship
- Sales expertise
Languages
Spanish
Professional Working
Timeline
Bartender
The Bar on Market
05.2023 - Current
Server
The Trail Inn
05.2021 - 05.2023
Bachelor of Science - Bachelor of Science
Penn State University