Kathryn Schnuderl
Ridgecrest,CA
Summary
Over 15 years experience in the customer service arena working as a government and leisure travel agent on multiple Navy bases. Experience in a school district, multiple bank facilities. Highly motivated and enthusiastic. Punctual and professional and eager to learn with a desire to do well in any job situation. Respectful to coworkers and supervisors. Have empathy for customers or patients in distress. Great de escalating skills for any phone or in person interaction.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
Marshall's
Ridgecrest, CA
08.2021 - Current
- Processed cash, credit, gift certificates, merchandise credit and returns.
- Provided excellent balancing of cash drawer and all forms used.
- Reviewed credit reports for store rewards program.
- Greeted, assisted and thanked all customers .
- Organized store merchandise racks and displays to promote and maintain visually appealing experience at our store.
- Answered customer questions regarding store merchandise, department information and pricing.
- Answered phone calls and communicated by radio.
- Made store announcements on sound system.
Teller
Mission Bank
Ridgecrest, CA
06.2020 - 06.2021
- Maintained a highly professional appearance daily.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts using both hand and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Counted, verified and handled bank deposits.
- Operated two lanes of drive thru simultaneously .
- Verified and assisted balancing vault upon closing.
Student Services
Sierra Sands Unified School District
Ridgecrest, CA
09.2015 - 03.2020
- Provided safe environment through day-to-day supervision of students in crisis or under disciplinary referral.
- Logged student interaction using Aeries school system.
- Maintained confidential files of intakes and correspondence.
- Assisted in front office as primary backup by answering phones, greeting visitors and vendors, assisting students in the sick room.
- Operated school radio system for communication and emergency.
- Worked with students with special needs and other programs.
- Utilized to work in many different locations as needed or assist in classrooms, cafeteria, quad area, PE lockers and other locations.
- Trained in de escalating violent of negative behavior.
Education
Some College (No Degree) - Business Administration And Management
Cerro Coso Community College
Ridgecrest, CASome College (No Degree) - Travel Agent
American Airlines Academy
Dallas, TXHigh School Diploma -
Trona High School
Trona, CASkills
- Meticulous and methodical
- Maintains confidentiality
- Personable and well spoken
- Organization and Prioritization
- Genuinely strive to help others
- Respects authority and regulations
- Excellent customer service
- Supports staff with team work
- Professional appearance and work ethic
Timeline
Merchandise Associate
Marshall's
08.2021 - Current
Teller
Mission Bank
06.2020 - 06.2021
Student Services
Sierra Sands Unified School District
09.2015 - 03.2020
Some College (No Degree) - Business Administration And Management
Cerro Coso Community College
Some College (No Degree) - Travel Agent
American Airlines Academy
High School Diploma -
Trona High School